🛠 Tech Stack

💼 About This Role

You'll drive the strategic expansion of Pigment's Success Advisory team in AMER, ensuring enterprise customers maximize value. You'll lead a team delivering high-impact technical and change management guidance through premium plans. This role combines regional leadership, operating model design, and executive partnership.

🎯 What You'll Do

• Define and execute the AMER strategy for Success Advisory.
• Oversee design and delivery of Pigment Success Plans in AMER.
• Establish operational frameworks and track KPIs for service delivery.
• Recruit, mentor, and develop a diverse team of experts.

📋 Requirements

• 5+ years in customer-facing roles with Enterprise SaaS products.
• 2+ years experience building and leading a team.
• Strong operational and technical skills (EPM, Solution Architecture, SQL, API).
• Data-driven approach to strategy and optimization.

✨ Nice to Have

• Visionary leader who aligns technical solutions with business outcomes.
• Demonstrated ability to design and scale innovative success programs.
• Deep understanding of customer success and technical advisory needs.

🎁 Benefits & Perks

• 💰 Competitive compensation package including stock options.
• 🏥 Comprehensive medical, dental, & vision insurance for you and loved ones.
• 🏖️ Generous time off and parental leave policies.
• 🔄 Trust and flexible working hours.
• 💻 High-end equipment for optimal work conditions.