💼 About This Role

You'll design and manage retention, health, renewal, and upsell programs for Attio's CRM, working with top go-to-market teams. Your core impact will be ensuring customers adopt and integrate smoothly, driving long-term success and advocacy. This role stands out because Attio is backed by top investors and offers the chance to shape programs at a growth-stage startup.

🎯 What You'll Do

• Lead high-touch success plans for top accounts as a consultative product expert.
• Design strategies to monitor health and drive adoption, retention, and up-sells.
• Partner with CSMs to codify best practices and build reusable program templates.
• Contribute to one-to-many scaled programs via email, webinars, and office hours.

📋 Requirements

• 5+ years of relevant professional experience
• 3+ years in a Customer Success or Account Management role
• Experience coaching customers on complex software products
• Experience building programs at early or growth-stage startups

✨ Nice to Have

• Strong data analysis skills for customer segmentation
• Experience collaborating with Sales Engineering and Support teams

🎁 Benefits & Perks

• 💰 Competitive salary ($125K – $165K OTE 80/20)
• 📈 Equity included
• 🏢 Hybrid work environment in New York

📨 Hiring Process

30-minute intro call with Talent, 30-min hiring manager interview, case study, panel interviews, 30-min closing with CEO.