💼 About This Role

You'll handle back office tickets and provide 7x24 online support to Binance users. You'll act as a customer advocate, ensuring fast, accurate responses and high satisfaction. This remote role at the world's largest crypto exchange offers growth in a fast-paced industry.

🎯 What You'll Do

• Handle back office tickets and provide 7x24 online enquiry and email support.
• Answer customer queries, advice, and suggestions via email or online tools.
• Collaborate with business units to document and relay customer feedback.
• Handle complaints, special cases, and ad hoc tasks as needed.

📋 Requirements

• Bachelor degree or above.
• 1 year minimum customer service experience.
• Fluent English (written and verbal).
• Personal or professional crypto experience.

✨ Nice to Have

• Experience in finance or e-commerce.
• Proactive and meticulous work ethic.
• Ability to work under pressure and night shifts.

🎁 Benefits & Perks

• 💼 Remote work from anywhere in Colombia.
• 🚀 Growth opportunities in a leading crypto company.
• 🌍 Global team exposure.
• ⌛ Flexible shifts (including night shifts).

🚩 Heads Up

• Night shifts required (may affect work-life balance).
• Requires personal/professional crypto experience (niche).