Tech Stack

Description

You will provide desktop support for a global community of 500+ users in a Windows environment, handling hardware/software issues, managing incidents, and collaborating with teams to improve efficiency and automate tasks.

Requirements

• Detailed knowledge of Windows 10, Windows Server 2012+, Office Suite, Office 365, Azure
• Experience with Active Directory, Group Policy, remote access, software deployment
• Strong customer service and problem-solving skills
• Ability to handle multiple tasks in a fast-paced environment
• Degree in Computer Science, Engineering or related field or equivalent experience

Responsibilities

• Provide onsite and remote support for workstation applications (Microsoft Exchange/Outlook, Office), Active Directory, and hardware issues
• Manage incidents and requests per internal runbooks and processes
• Provide 24x5 support and rotational on-call weekend support
• Proactively automate common tasks to improve efficiency
• Collaborate with internal and external teams for strategic solutions