Tech Stack

Description

As a Technical Account Manager, you will build and maintain customer relationships to drive product adoption and expansion. You'll act as a trusted advisor, providing GRC subject-matter expertise and technical product advice to help customers maximize their use of the Risk Cloud platform. You'll own customer health, proactively engage at-risk accounts, and collaborate cross-functionally to ensure a seamless customer experience.

Requirements

• 5+ years experience in GRC or Risk Advisory
• Expertise in Risk Cloud platform and ability to articulate value
• Interest in supporting sales and commercial business development
• Experience with cybersecurity/risk management frameworks (NIST 800-53, ISO27001)
• Great people skills and ability to manage multiple accounts

Responsibilities

• Build and maintain customer relationships to drive product adoption and expansion
• Provide GRC subject-matter expertise and technical product advice
• Track customer health and proactively engage at-risk customers
• Support implementation project management and serve as technical expert
• Conduct training and provide resources for power users and end users