🛠 Tech Stack

💼 About This Role

You'll serve as the final escalation point for complex technical issues, owning tickets through to resolution. Your core impact is performing root cause analysis for critical incidents and leading post-mortems. You'll also develop automated solutions using PowerShell, Python, or Bash to improve system reliability.

🎯 What You'll Do

• Serve as final escalation for unresolved Tier I/II issues.
• Diagnose and resolve advanced hardware, software, and network issues.
• Lead root cause analysis and post-mortems for critical incidents.
• Administer enterprise systems including servers and cloud environments.

📋 Requirements

• 3+ years of IT support experience with advanced troubleshooting.
• Hands-on experience with Microsoft Azure (M365, Intune, Entra ID).
• Working knowledge of ITSM platforms.
• Some scripting or automation experience (PowerShell, Python, or Bash).

✨ Nice to Have

• Microsoft Azure (AZ-900, AZ-104) or Microsoft 365 certifications.
• ITIL certification.

🎁 Benefits & Perks

• 💰 Competitive salary $60k-$80k DOE.
• 🏖️ Monthly company outings and quarterly service projects.
• 🍕 Team lunch every Friday.
• 🏓 Ping-pong tournaments with reigning champions.

🚩 Heads Up

• Mentions 'Lead' in title but qualifications align with senior/lead level.
• Extensive list of responsibilities (10+) for a single role.