🛠 Tech Stack

💼 About This Role

You'll lead the global renewals organization, driving customer retention and recurring revenue growth while delivering a seamless renewal experience. Your impact directly influences predictable revenue and long-term growth as you scale renewal processes and improve predictability. This is a highly visible role at the nexus of customer experience and operational execution.

🎯 What You'll Do

• Define and execute global renewals strategy to enhance customer retention
• Build scalable renewal processes improving efficiency and predictability
• Lead a high-performing global renewals team with mentoring
• Manage full renewal motion for annual and multi-year contracts

📋 Requirements

• 7-9 years of experience in SaaS renewals or customer success
• Proven ability to lead high-volume renewal operations in subscription-based business
• Experience managing globally distributed teams, especially offshore
• Strong operational excellence and analytical skills with process design

✨ Nice to Have

• Automation and CRM tool experience
• Technology improvements background

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📈 Performance-based bonus and competitive salary
• 🏥 Health insurance and wellness programs
• 🌱 Professional development and career growth
• 🤝 Inclusive workplace culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 60 min