Tech Stack

Description

As a Market Manager, you will drive the growth and success of professional host accounts in UAE/Northern Africa, focusing on retention, acquisition, and optimization. You'll build strong relationships, analyze data, and collaborate cross-functionally to strengthen Airbnb's local market presence.

Requirements

• Minimum 5+ years experience in account management, partner support, and/or sales
• 2+ years in hospitality/travel industry preferred
• Willingness to regularly travel to aligned market territory (once every 1-2 times per quarter)
• Proven track record of effectively working a leads pipeline or book of business
• Proficient in CRM software, especially Salesforce and Mixmax preferred
• Excellent communication and presentation skills
• Proficient quantitative skills and ability to interpret and apply data
• Strong time management and prioritization skills
• Ability to work at both strategic and tactical levels, execute in ambiguous environments
• Ability to work within tight deadlines and balance short-term with long-term initiatives
• Passion for Airbnb, travel, and the sharing economy (being an Airbnb host is a plus)
• Proven cross-functional collaboration experience
• Charismatic self-starter, resourceful and self-sufficient
• Mandatory fluency in English and Arabic; French preferred

Responsibilities

• Build and manage professional host account relationships within UAE/Northern Africa
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyze data to identify strategic opportunities and drive sales growth
• Prospect and onboard high-quality supply in assigned geography
• Maintain technical understanding of software partners to support clients
• Represent Airbnb in external meetings with professional hosts
• Educate clients on product changes and cascade feedback to internal stakeholders
• Hold regular optimization calls and business reviews with clients
• Develop deep knowledge of local geographic markets
• Respond to and deliver exceptional service to professional hosts, with occasional travel
• Work cross-functionally with public policy, legal, communication, and customer support teams
• Engage entrepreneurial mindset to design and execute bespoke engagement initiatives
• Support host community programs in the region