🛠 Tech Stack

💼 About This Role

You'll provide day-to-day IT support across a remote-first global team, resolving issues and improving processes. You'll be the backbone of IT operations and help shape how IT support evolves at Masabi. This role offers hands-on, high-impact work with a focus on continuous improvement.

🎯 What You'll Do

• Provide day-to-day IT support across hardware, software, and access
• Manage and prioritize incoming requests via Slack, Jira, and other channels
• Act as an escalation point for complex technical issues
• Set up and manage user accounts, access, and permissions across core systems

📋 Requirements

• Experience in an IT support role within a SaaS-driven environment
• Strong troubleshooting skills across Mac and Windows
• Experience administering tools like Google Workspace
• Excellent verbal and written communication skills in English

✨ Nice to Have

• Experience with Jira Service Management
• Familiarity with MDM tools (e.g. Intune)
• Exposure to security and compliance frameworks (e.g. SOC2, ISO27001)

🎁 Benefits & Perks

• 🏖️ 25 days holiday per year plus Christmas shutdown
• 🏥 Premium medical care via Regina Maria
• 🧠 Mental health support
• 💰 Up to €1000 training budget per year
• 💻 €200 home office allowance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min