🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of customers, collaborating internally to onboard them and ensure they achieve their business goals on social. Your core impact is driving user adoption, revenue retention, and customer advocacy through quarterly business reviews and product guidance.

🎯 What You'll Do

• Own day-to-day relationship management for a book of business
• Partner with Professional Services to onboard customers and develop Mutual Account Plans
• Conduct quarterly business reviews and provide product release updates
• Monitor account health and adoption, intervening with strategies to drive value

📋 Requirements

• Intermediate customer-facing/account management experience in SaaS
• Proven success managing a customer portfolio with record of adoption
• Demonstrated knowledge of social media and business use of social
• Ability to quickly learn new technologies and explain software features

✨ Nice to Have

• Experience with Salesforce
• Knowledge of Hootsuite products
• Understanding of social marketing

🎁 Benefits & Perks

• 🏖️ Contract role with potential for extension
• 📈 Performance-based metrics and targets
• 🌍 Global company culture
• 🤝 Collaborative team environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min