🛠 Tech Stack

💼 About This Role

You'll support Asana's English and German-speaking customers, becoming an expert in the platform and managing complex product issues. You'll resolve cases end-to-end with empathy and troubleshoot SaaS issues like authentication and browser behavior. This role offers hybrid flexibility and the chance to impact product development through customer feedback.

🎯 What You'll Do

• Support English and German-speaking customers via live channels
• Manage complex product issues requiring deep investigation
• Own support cases end-to-end with timely follow-up
• Identify opportunities for and lead customer calls

📋 Requirements

• 3-6 years of customer-facing technical support in SaaS
• Excellent written and verbal English and German
• Experience troubleshooting SaaS issues (authentication, browser)
• Proficiency with Asana or other work management platforms

✨ Nice to Have

• Experience with API integrations and workflow troubleshooting
• Familiarity with AI tools or prompt-based interfaces

🎁 Benefits & Perks

• 🧠 Mental health and wellness fitness benefits
• 📈 Career coaching support
• 👶 Inclusive family building benefits
• 💰 Long-term savings or retirement plans
• 🍽️ In-office culinary options

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min