💼 About This Role

You'll own the end-to-end success of mid-market and enterprise customers for a fast-growing global Customer Experience organization, guiding them through onboarding, adoption, and long-term growth. You'll act as a strategic advisor to senior stakeholders, driving retention and expansion through consultative relationship management and commercial ownership. This fully remote, async-first role offers high visibility and impact on customer success and revenue.

🎯 What You'll Do

• Develop and maintain executive-level relationships across complex customer organizations
• Build tailored success plans with clear milestones, KPIs, and value realization
• Identify expansion opportunities including upsell, cross-sell, and additional services
• Lead onboarding, adoption, and value acceleration initiatives

📋 Requirements

• 6+ years of experience in Customer Success or Account Management within SaaS
• Proven experience managing large, complex accounts with multiple stakeholders
• Strong ability to build relationships with senior executives and influence decision-making
• Solid understanding of SaaS platforms, HR tech, or global employment ecosystems

✨ Nice to Have

• Experience working in global, distributed, or remote-first organizations
• Demonstrated success in driving upsell/cross-sell revenue

🎁 Benefits & Perks

• 🏖️ Fully remote with flexible working hours
• 💰 Competitive base salary with performance-based variable compensation (OTE)
• 📈 Equity package enabling participation in company growth
• 🌍 Generous paid time off and global parental leave policies
• 📚 Learning and development budget for professional growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/behavioral interview· 60 min
4. 4Offer· 0 min