🛠 Tech Stack

💼 About This Role

You'll partner with the Sales team to guide customers through their journey with Bolster, focusing on retention and growth. You'll build trusted relationships and drive successful renewals and expansions across mid-market and enterprise customers. This role stands out for its focus on customer outcomes and security objectives in a fast-paced environment.

🎯 What You'll Do

• Drive value realization by aligning Bolster's solutions with customer outcomes.
• Own a portfolio of enterprise and mid-market customers, ensuring success.
• Serve as a trusted advisor, leading Executive Business Reviews.
• Act as first line of support for key accounts, triaging issues and guiding troubleshooting.

📋 Requirements

• 4+ years experience in Customer Success, Account Management, or Strategic Consulting.
• Demonstrated success managing enterprise and mid-market customers with complex technical use cases.
• Comfortable acting as a first responder to customer questions or issues.
• Excellent communication and storytelling skills to translate technical concepts into business outcomes.

✨ Nice to Have

• Experience with Salesforce, Gainsight, Zendesk, or other CS engagement platforms.
• Exposure to fraud prevention, phishing, or brand protection technologies.
• Experience engaging technical users through community or forum environments.