💼 About This Role

You'll serve as the voice of Ramp, handling phone-first support for thousands of customers and solving problems quickly with empathy. You'll drive escalations to resolution while meeting key performance metrics. This is a high-growth role at a fast-moving fintech scaling to over $100B in annualized spend.

🎯 What You'll Do

• Handle customer issues primarily over the phone with email and chat support.
• Troubleshoot using product knowledge, investigative skills, and critical thinking.
• Own escalations and coordinate with internal teams for resolution.
• Adapt quickly to new tools, product releases, and AI-powered workflows.

📋 Requirements

• Comfort and confidence on the phone as primary support channel.
• Ability to work evenings, weekends, and some holidays.
• Strong customer focus and empathy under pressure.
• Excellent verbal and written communication skills.

✨ Nice to Have

• Familiarity with AI-powered tools or workflow automation.
• Comfort in a high-growth or startup environment.
• Experience with Zendesk or other support platforms.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 👩‍⚕️ 100% medical, dental & vision coverage for you
• 💰 401k with employer match
• 🧬 Fertility HRA up to $10,000/year
• 🐾 Pet insurance