🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of public sector customer accounts, driving renewal and growth. As a strategic advisor to senior stakeholders, you'll map Diligent's governance and compliance solutions to their priorities. This role offers the chance to work with large government agencies and be part of a leading GRC AI platform.

🎯 What You'll Do

• Renew and grow public sector customer accounts proactively.
• Serve as strategic advisor to senior public sector stakeholders.
• Manage customer lifecycle from onboarding to renewal.
• Coordinate with internal teams to ensure customer success.

📋 Requirements

• 5-7 years of Customer Success or Account Management experience.
• Public sector experience with large agencies or complex environments.
• SaaS enterprise-level account management with retention/expansion track record.
• Experience using Salesforce or similar CRM.

✨ Nice to Have

• Experience with GRC solutions.
• Mentoring or coaching experience.

🎁 Benefits & Perks

• 🏖️ Flexible work environment
• 🌍 Global days of service
• ❤️ Comprehensive health benefits
• 📅 Meeting free days
• 🎁 Generous time off policy

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min