Description

You will guide customers on their Identity journey, driving adoption and expansion while identifying churn risks. You'll collaborate with Sales, Product, and Engineering teams to deliver customer value.

Requirements

• Experience in customer success management, driving adoption of technical platforms
• Customer-centric team player focused on loyalty and adoption
• Success navigating enterprise environments and building trusted relationships
• Experience driving product adoption and expansion
• Strong oral, written, and presentation skills

Responsibilities

• Develop roadmaps and strategies to accelerate customer strategic direction
• Take ownership of Book of Business, mitigate churn risk, identify growth opportunities
• Conduct research on industry trends and customer needs to drive innovation
• Create strategic success plans aligned with customer goals and track progress
• Build and maintain executive relationships, influence larger customer decisions