🛠 Tech Stack

💼 About This Role

You'll act as a strategic partner to enterprise customers, driving adoption and value realization for Camunda's process orchestration platform. You'll own a portfolio of accounts, ensuring retention and growth through structured engagement. This remote role offers high visibility with cross-functional teams and the chance to shape a scaling CS practice.

🎯 What You'll Do

• Own a portfolio of enterprise customers from onboarding to renewal.
• Drive retention and expansion by managing health and risk across accounts.
• Lead structured customer conversations like success plan reviews.
• Use data to prioritize actions and forecast outcomes.

📋 Requirements

• 6+ years in Customer Success or strategic account management in B2B software.
• Proven ability to build trust with senior and operational stakeholders.
• Experience supporting renewals and expansion in a recurring revenue model.
• Ability to interpret customer data (adoption, health signals) into insights.

✨ Nice to Have

• Experience with orchestration, automation, or adjacent domains.
• Hands-on familiarity with Salesforce or Gainsight.
• Track record of mentoring peers or contributing to playbooks.

🎁 Benefits & Perks

• 💰 Competitive salary with variable target
• 🏖️ Unlimited PTO
• 🌍 Fully remote with flexible hours
• 📈 Stock options
• 🏥 Health benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min