🛠 Tech Stack

💼 About This Role

You'll investigate and adjudicate client complaints in compliance with regulatory requirements at a global financial services company. You'll ensure fair resolution of issues related to order routing, funding, statements, and customer service. This role offers a hybrid working model and competitive benefits.

🎯 What You'll Do

• Investigate and resolve client complaints on order execution, funding, or tax issues
• Compose clear summaries of issues for escalation to internal departments
• Compile management information and trend analysis for Compliance
• Assist other IBKR entities in resolving complaints if necessary

📋 Requirements

• Bachelor's degree in Finance, Law, Economics, or related field
• Licentiate or Fellow of the Association of Compliance Officers in Ireland or equivalent legal qualification
• 2+ years of complaints handling experience in financial services
• MIFID and Central Bank of Ireland regulations knowledge

✨ Nice to Have

• Solicitor Member of the Law Society of Ireland or Barrister-at-Law
• Diploma in Compliance from the Institute of Bankers
• Knowledge of futures, options, CFDs, and equities markets

🎁 Benefits & Perks

• 🏖️ Hybrid working model (4 days in office)
• 🏥 Private healthcare
• 💰 Discretionary annual bonus
• 🚲 Cycle to work scheme
• 🍽️ Free lunch when in office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/Compliance assessment· 45 min

🚩 Heads Up

• Probationary period of six months