Tech Stack

Description

You will act as the first line of support for technical issues, working directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, diagnose and resolve issues, and improve documentation. This role is backend-focused, involving debugging data pipelines and investigating logs, and requires strong analytical thinking and attention to detail.

Requirements

• 2+ years of software engineering or support engineering experience
• Proficient with SQL, JavaScript/HTML, and web-based APIs
• 2+ years working directly with customers in a technical capacity
• Strong ability to translate technical concepts into clear documentation
• Excellent written and verbal communication skills

Responsibilities

• Act as first line of support for technical issues via tickets, Slack, or CSMs
• Work directly with customers to integrate Northbeam or troubleshoot issues
• Diagnose and resolve issues with customer implementations (Pixels, Orders APIs)
• Own data quality issues end-to-end, partnering with internal teams
• Escalate complex issues to Engineering with clear context and reproduction details