🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers for WordPress ecosystems and perform in-depth debugging to resolve complex issues. Collaborate with a globally distributed team focused on stability, security, and operational excellence.

🎯 What You'll Do

• Deliver advanced technical support via ticketing and calls
• Investigate and resolve complex WordPress issues
• Perform in-depth debugging using logs and monitoring tools
• Provide technical guidance on WordPress best practices

📋 Requirements

• WordPress experience (themes, plugins, hooks, WP-CLI)
• Proficiency in PHP, JavaScript, HTML, and CSS
• Customer-facing technical support experience
• Strong understanding of REST APIs, HTTP, DNS, Git

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or reverse proxies
• Experience with enterprise-level WordPress hosting

🎁 Benefits & Perks

• 🌍 Fully remote work environment
• 🏖️ Open vacation policy
• 📚 Continuous learning opportunities
• 🏆 Enterprise clients exposure

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min

🚩 Heads Up

• Requires US citizenship but location is Switzerland — potential mismatch