💼 About This Role

You'll lead service design for a global brand's new paid consumer service, defining membership models and pricing strategy. You'll collaborate with talented teams to shape intelligent experiences at scale. This client-facing leadership role combines strategic vision with hands-on design.

🎯 What You'll Do

• Define membership models and tiered experiences
• Create service blueprints and end-to-end ecosystem designs
• Lead senior client relationships with VP/GM stakeholders
• Develop pricing strategy for new consumer service

📋 Requirements

• 10+ years in service design, strategy, or consulting
• Experience designing paid consumer services or subscriptions at scale
• Comfortable leading senior client relationships and navigating complex organizations
• Business model thinking alongside service design craft

✨ Nice to Have

• Experience in sports, hospitality, events, or travel
• Experience with AI-driven experiences