🛠 Tech Stack

💼 About This Role

You'll design the digital infrastructure that guides 20k-50k ARR customers to value, building automated journeys and data-driven playbooks. As a founding member of the Scaled Enterprise CS team, you'll ship new lifecycle programs every 2-4 weeks and measure every one. You'll eat your own dogfood by building automations in n8n.

🎯 What You'll Do

• Define the digital journey for Scaled customers
• Ship lifecycle programs such as in-app nudges and email sequences
• Analyze complex platform usage data for retention insights
• Design the Customer Hub with personalized resources

📋 Requirements

• 3-5+ years in Digital CS, PLG, Lifecycle Marketing, or Product Ops
• Excellent technical copywriting skills for developer audiences
• Experience collaborating with product teams on in-app guidance
• Strong analytical mindset with product analytics and CRM platforms

✨ Nice to Have

• Direct experience with Vitally or Gainsight
• Experience with Hex or Metabase
• Hands-on experience with n8n or Zapier

🎁 Benefits & Perks

• 🌍 Remote-first team across Europe and US
• 🚀 Shape CS at a fast-growing startup
• 🤝 Cross-functional collaboration with product and marketing
• 💡 Ownership and experimentation culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/System Design Interview· 60 min
4. 4Cross-functional Interview· 45 min
5. 5Offer· 30 min