💼 About This Role

You'll own the customer journey after onboarding, helping crypto companies scale financial operations using Cryptio. You'll embed Cryptio into reporting workflows and optimise monthly routines for clients. This is a hands-on, client-facing role where you'll grow into a trusted advisor in crypto accounting.

🎯 What You'll Do

• Act as primary point of contact for customers post go-live
• Support clients in adopting Cryptio across teams and workflows
• Train users on product features and best practices
• Help customers optimise month-end, reconciliation, and reporting processes

📋 Requirements

• 1–3 years of experience in Customer Success, SaaS, consulting, fintech, or accounting roles
• Strong interest in crypto, accounting, and financial operations
• Understands basic accounting principles and reconciliation workflows
• Comfortable learning technical concepts like APIs, integrations, and data flows

✨ Nice to Have

• Experience in accounting, audit, or finance tooling
• Exposure to crypto projects, Web3 companies, or blockchain ecosystems

🎁 Benefits & Perks

• 👩‍💻 Remote or Hybrid working
• 🏝️ 25 days paid holiday plus bank holidays
• 🧘 Mental health resources and professional coaching
• 💪 Fitness and wellness budget
• 🎓 Training and development budget

📨 Hiring Process

Screening (30 min), Hiring Manager Interview (30 min), Case study sendoff, Case Presentation (1 hour), Values & Behaviours (45 min)