Tech Stack

Description

You will lead and manage IT support teams in our data center, ensuring high availability and reliability of GPU clusters and IT infrastructure. You'll act as the primary escalation point for complex incidents and drive operational improvements.

Requirements

• 3+ years managing technical support teams in data center or critical infrastructure
• Hands-on background in diagnosing server hardware issues (GPU, fiber networks)
• Solid understanding of data center operations, server platforms, enterprise networking
• Practical experience with ITIL/ITSM processes
• Basic proficiency with Linux/Unix and command-line tools

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance
• Oversee proactive maintenance, troubleshooting, and problem management