🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers in a high-impact SaaS business, driving expansion, retention, and customer outcomes. This role is part of a full Account Management transformation where you'll help define what 'great' looks like.

🎯 What You'll Do

• Own Net Revenue Retention for your book of business
• Identify up-sell and cross-sell opportunities and close them
• Build and maintain a healthy expansion pipeline (3–4x coverage)
• Proactively manage renewal cycles and mitigate churn risk

📋 Requirements

• 4-8+ years in mid-market SaaS Account Management or Sales
• Proven track record of independently closing expansion opportunities
• Experience owning revenue targets (NRR, expansion, renewals)
• Proficiency with CRM tools like Hubspot or Salesforce

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems or last-mile logistics tech
• Daily use of AI in customer-facing workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• 🕒 Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/role play assessment· 60 min
4. 4Executive interview· 30 min