🛠 Tech Stack

💼 About This Role

You'll join the Customer Experience team at Swile, providing premium travel support to demanding clients in a fast-paced environment. You'll handle urgent and complex travel requests (train, air, hotel, car rental) while ensuring exceptional service quality. Your role is key to securing client satisfaction and operational excellence.

🎯 What You'll Do

• Handle complex, urgent travel requests (train, air, hotel, car rental)
• Ensure premium service with reactivity, reliability, and precision
• Manage administrative tasks and back-office follow-up
• Document cases and maintain traceability using tools

📋 Requirements

• Customer service experience in a premium travel environment
• Amadeus proficiency for travel management
• Ability to handle complex or urgent situations with efficiency

✨ Nice to Have

• Knowledge of business travel and hospitality
• Experience in a collaborative B2B setting

🎁 Benefits & Perks

• 🏖️ Flexible benefits via Swile platform
• 🏢 Onsite work in Montpellier modern offices
• 👥 Collaborative team culture with flat hierarchy
• 📈 Career growth opportunities in a fast-growing company

📨 Hiring Process

3-step process: recruiter screen (30 min), manager interview (1h), business case with team members.