🛠 Tech Stack

💼 About This Role

You'll lead campaign operations for Spotify's Live Music team, ensuring flawless execution globally. You'll design scalable operational systems and AI-enabled workflows to support rapid growth. This role owns the infrastructure and partner experience for a major new offering at an inflection point.

🎯 What You'll Do

• Oversee setup and operational health of global campaigns
• Design QA frameworks and escalation pathways
• Manage partner communication workflows with CS
• Identify and implement AI tooling for SLA management

📋 Requirements

• 5+ years in operational systems and scaling
• Campaign operations experience in live events
• Cross-functional work with R&D, BD, Marketing
• Hands-on with HubSpot, Zendesk, Jira, Coupa
• KPI tracking and reporting proficiency

✨ Nice to Have

• Familiarity with affiliate programs
• Knowledge of marketing channels
• Experience with AI/automation tools

🎁 Benefits & Perks

• 🎵 Live Music Culture - Work at the intersection of streaming and concerts
• 🌍 Remote Flexibility - Work from anywhere in EMEA
• 🤖 AI Tooling Investment - Modern ops practices
• 🛠️ Build from Scratch - Rare opportunity to shape systems mid-build

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Operations Interview· 60 min