🛠 Tech Stack

💼 About This Role

You'll onboard and support European customers for a self storage software platform, ensuring they get maximum value from the product. You'll act as the main point of contact, driving retention and growth through proactive relationship management.

🎯 What You'll Do

• Onboard new European customers, guiding them through setup and training
• Act as the main point of contact for assigned customer accounts
• Support customers via email and video calls to resolve issues
• Monitor account health, spotting risks and opportunities early
• Share customer feedback with Product and Engineering teams

📋 Requirements

• Experience in customer success, onboarding, account management, or SaaS support
• Comfortable working with software and explaining it to non-technical users
• Organised, reliable, and follows things through
• Communicates clearly and professionally, written and verbal

✨ Nice to Have

• Experience in self-storage or European markets

🎁 Benefits & Perks

• 📈 Share options
• 🏖️ 35 days holiday
• 🏥 Private health insurance (for you + family)
• 💰 Company Pension plan
• 💻 Apple hardware

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour