🛠 Tech Stack

💼 About This Role

You'll design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight at Valon, an AI-native platform for regulated finance. You'll operate horizontally across ValonOS, identifying cross-cutting patterns and shaping product direction through leverage rather than org charts. This role is ideal if you thrive in ambiguity and want to influence how a Series C company builds and ships product.

🎯 What You'll Do

• Design and evolve Product Operations frameworks like user acceptance testing and data migration testing.
• Identify structural gaps in how product insights are captured, prioritized, and acted on.
• Lead investigation of complex, ambiguous issues spanning multiple teams to systemic root causes.
• Synthesize signals across customers, data, and incidents to surface roadmap risks and opportunities.

📋 Requirements

• 4-7+ years in product operations, product-adjacent roles, or similar analytical environment.
• Strong analytical skills to break down ambiguous problems and uncover root causes.
• Clear communicator who can translate between technical teams and end users.
• High sense of ownership and urgency in driving issues to full resolution.

✨ Nice to Have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
• Familiarity with incident management, workflow tools, or customer support platforms.

🎁 Benefits & Perks

• 💰 Competitive salary plus equity and 401k plan.
• 🏥 Health & well-being: comprehensive medical, dental, & vision benefits.
• 🚇 Commuter benefits: pre-tax deductions for transit and parking.
• 🎉 Play together: quarterly budgets for team and company outings.
• 👶 Baby bonding time: 12 weeks fully paid leave for all parents.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min
4. 4Final Loop· 90 min