🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for a portfolio of dealers, ensuring responsive, high-quality support. You'll manage high-volume customer interactions across phone and email while collaborating with internal teams. This role offers direct impact on partner growth and retention in a fast-paced fintech environment.

🎯 What You'll Do

• Build and maintain strong relationships with dealership partners to ensure satisfaction and retention.
• Manage day-to-day inquiries, escalations, and service requests for assigned dealers.
• Collaborate with internal teams (compliance, underwriting, etc.) to resolve customer issues.
• Escalate complex issues while maintaining a solution-oriented approach.

📋 Requirements

• 3+ years of experience in customer support, dealer services, fintech, or lending.
• 2+ years of experience managing high-volume, SLA-driven workflows.
• Experience working directly with external business partners in high-urgency settings.
• Ability to multitask across systems such as Salesforce and Microsoft tools.

🎁 Benefits & Perks

• 🏠 Fully remote position with workplace flexibility.
• 💰 Competitive hourly compensation with performance-based growth opportunities.
• 🏥 Health coverage with up to 80% employer-paid medical, dental, and vision premiums.
• 🏖️ Paid time off (16 days annually) plus 12 paid holidays.
• 👶 Paid parental leave and long-term disability coverage.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min