Tech Stack

Description

You will design and maintain capacity planning models for user support, leveraging data analysis and forecasting to optimize resource allocation and user experience. You'll collaborate with cross-functional teams to align planning with business goals and communicate insights to leadership.

Requirements

• Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics
• 7+ years experience in capacity planning for medium to large organizations
• Strong SQL skills; experience with Tableau or similar tools
• Excellent communication and presentation skills
• Outsourcing knowledge

Responsibilities

• Develop and maintain capacity planning models
• Leverage forecasting techniques and analyze historical data
• Monitor performance against planned capacity
• Collaborate with vendor team and stakeholders
• Integrate data from SQL databases to automate reporting