💼 About This Role

You'll manage a portfolio of Rho's largest B2B relationships, driving product adoption and retention. Working cross-functionally with Customer Success, Product, and Sales, you'll develop onboarding tactics and manage ongoing client relationships to maximize business value.

🎯 What You'll Do

• Manage, retain, and expand client relationships in middle-market and startup segments.
• Collaborate with Sales team to hand off and onboard new clients.
• Build relationships with key accounts to address business needs and drive adoption.
• Track account metrics: revenue growth, retention, and satisfaction.

📋 Requirements

• 2+ years in a client-facing Customer Success role.
• Experience managing implementations with 50+ users.
• Strong written and verbal communication skills.
• Track record of managing a large portfolio of clients efficiently.

✨ Nice to Have

• Experience in B2B SaaS, high-growth preferable.
• Background in accounting, finance, cards, or payments.
• BA degree or higher.

🎁 Benefits & Perks

• 🏥 Healthcare benefits
• 🏖️ Paid time off
• 📈 Equity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min