We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: Quality: conversations that feel authentic and on-brand. Experience: effortless shopping from chat to checkout. Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. About the Team The Enterprise Customer Implementation Team at Gorgias works with our highest GMV merchants. Each implementation is truly custom based on the merchant’s business processes, procedures, and workflows. The team is successful when launches occur on time and merchants are promoters of Gorgias at the end of their implementation - excited to continue their customer journey with us. Specifically, the team is responsible for both Helpdesk and AI Agent adoption and custom implementations. As AI becomes central to how merchants support their customers, we’re at the forefront of helping our largest, most complex businesses unlock automation, configure AI Agent, and drive measurable outcomes from day one. About the Role As an Enterprise Implementation Manager you work with every merchant in your book of business from pre-sales discovery calls through launch, making sure every item identified in the launch plan is released and the merchant is satisfied. The milestones of a launch include: understanding early what the merchant needs before they become a customer migrating the merchant’s data to Gorgias project managing custom builds and integrations to completion working cross-functionally with the technical solutions team driving product adoption and AI Agent automation rate to 50%+ within 2 months of launch What You’ll Do Drive each of your merchants to a successful launch, supporting them from the sales journey through post-launch Build an organized work-back schedule and timeline covering all key items needed to bring the merchant live, building trust and gaining buy-in early Project manage cross-functional partners and workstreams to ensure successful go-live dates, such as custom builds (e.g., custom AI Agent actions, integrations) Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals. Truly understand each of your merchants and their business needs by doing deep discovery in working sessions, mapping out business processes, and designing creative solutions tailored to their business Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results Document customer interactions and feedback meticulously, leveraging this data to continuously improve the product and overall customer experience Conduct in-depth AI Agent implementation and optimization sessions, tailoring the configuration to drive automation rate and measurable business outcomes for each enterprise merchant QA AI Agent responses and iterate on prompts and guidance to tune performance over time Analyze and interpret each merchant’s e-commerce and support data to shape their automation strategy and continuously optimize AI Agent performance post-launch Bring an assertive, executive presence to drive timelines - setting clear milestones, holding cross-functional partners and merchant stakeholders accountable, and removing roadblocks to protect go-live dates Act as the primary liaison between the customer and internal teams, ensuring seamless communication and support throughout onboarding Align executive stakeholders and build a mutual success plan to keep enterprise launches on track Be an expert at Gorgias products and functionality always bringing a consultative approach Who You Are Experience: 3+ years with Implementations or similar experience within SaaS, with at least 3 years’ experience working directly with Enterprise clients, understanding enterprise merchants and the level of service needed. Have experience driving discovery in the sales cycle, doing technical implementations, and ensuring successful launches through project plans and organization. Strategic Project Management: 3+ years of experience crafting and overseeing complex, multi-workstream project timelines tailored to enhance activation among enterprise merchants. You bring an assertive presence to drive timelines - proactively setting milestones, holding both internal and merchant stakeholders accountable, and keeping launches on track - while encompassing strategic recommendations and actionable suggestions. Technical Experience: Have hacked solutions yourself or see a path to success with cross-functional engineering support. Comfortable configuring AI Agents and familiar with data migrations, APIs, integrations, and custom builds. Communication Skills: Excellent communication, interpersonal, follow-up, and attention to detail skills. Work Approach: Proficient in concurrently managing up to 20 accounts and projects. Adept at tailoring support to meet the diverse needs of both small and large merchants. Adaptability and Learning Agility: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes. Relationship Building: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption. Passion for Learning: Demonstrated passion for continuous learning and personal growth. AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support. Comfortable configuring AI tools, discussing automation strategy with enterprise merchants, and learning new AI capabilities quickly. Perks & Benefits 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws) 🤕 Paid sick leave 🧸 Paid parental leave (16 weeks) 💻 MacBook Air 🏥 Health insurance with Sunlife and RRSP matching with Wealthsimple 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy) 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy . Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at [email protected] .

Gorgias

Gorgias Jobs

We're looking for an HR Generalist to help shape how employees experience our workplace from their first day through every milestone after. You'll curate the moments that make people feel welcomed, recognized, and connected, while also building the operational HR foundation that keeps our Wattpad HR team running smoothly. If you are someone who is excited about creating memorable employee moments and wants to grow a well-rounded HR skill set, this role could be a great fit for you. We’re looking for someone who can take initiative and take an employee-focused approach in this role! What You'll Do: Serve as the first point of contact for managers and employees regarding all aspects of employment and the employee lifecycle Manage HR processes and interpret HR policies, ensuring a clear and consistent approach Lead the employee experience by drafting communications, coordinating events, and administering calendars Manage the onboarding experience, including: orientation sessions, first-week programming, and check-ins that help new employees ramp up Manage the off-boarding experience, including all HR processes and conducting exit interviews Manage and administer employee leaves, accommodations, and initial employee relations inquires Support cyclical People processes (performance reviews, engagement surveys, compliance tasks) with scheduling, tracking, and reporting Required Qualifications: 2-4 years of experience in HR, people operations, employee experience or talent acquisition. Ability to communicate in a confidential and clear manner with employees and managers. Experience with an HRIS (e.g, ADP Workforce Now, BambooHR) Strong written communication skills: you can write a crisp, warm employee announcement without heavy editing. Organized and reliable: you juggle multiple programs, deadlines, and budgets without letting things slip. Strong attention to detail and follow-through. Experience working in a fast-paced, high-growth environment. Discretion and good judgment with confidential information. Nice To Haves: Experience managing vendors or program budgets. Familiarity with immigration processes including LMIAs and work permits. Strong understanding of employment standards. Ability to interpret HR policies. Working toward CHRP designation or equivalent. What we offer (For Full-Time Only): * Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals * Top industry health benefits, including vision and dental Your own health/wellness account to spend each year * RRSP Contributions (Canada), 401K Contributions (USA) * Generous vacation and Maternity/Parental leave top-up program * Corporate discount for gym memberships for you and your family * Work from almost anywhere in the world for part of the year * Winter break shutdown and a whole lot more! Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom. About Wattpad Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world. What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse. What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks. How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time. Unlock the best of both worlds with a role that keeps you connected! Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture. Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. Culture and Diversity Wattpad is an equal opportunity employer. We do not discriminate. Period. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have. #Wattpad

Wattpad

Platform for sharing original writing

We are hiring an Engineering Manager for our Platform Engineering team to lead the design, development, and maintenance of the backend platforms that underpin Wattpad's social, notifications, subscriptions, and coin economy features. This is a highly collaborative team that works closely with Product, Marketing, Business, and other engineering teams who build upon these platforms to deliver features to our end users. As Engineering Manager, you will be responsible for both the technical direction of the team and the growth and development of the engineers within it. What You'll Do: Lead and support a team of engineers, overseeing performance management, career growth, and general team administration including rituals and meetings Contribute to planning and determining the technical roadmap by understanding and aligning business and engineering goals Spearhead and participate in technical design and planning sessions Provide technical guidance and feedback on documentation, designs, and code Work with Product and other teams during requirements gathering and solutioning Coordinate resourcing on projects, provide time estimates, and communicate blockers and issues Maintain high quality standards and foster a culture of long-term thinking and innovation Play an active role in hiring across the team Mentor and coach team members in both technical and soft skills relevant to their roles Required Qualifications: 8+ years of experience in software development with at least 3 years managing a team of 3 or more engineers including those at the Senior level or higher Significant experience designing and building backend distributed systems, including writing and critiquing design and technical plan documentation with diagrams Majority experience in backend development with substantial hands-on experience in API, application, and systems design and building Expert level experience developing on Unix-based platforms Experience with one or more compiled languages such as C++, Java, Golang, or Rust Strong technical background with the ability to make well informed decisions and translate complex technical concepts to various audiences Comfortable working with ambiguity and collaborating with both technical and non-technical stakeholders Bachelor's degree or equivalent in Computer Science, Engineering, Mathematics, or a related field Nice To Haves: Experience in a Staff, Principal Engineer, or Architect position AWS Cloud experience Experience with OpenAPI, gRPC, or Protobuf Experience with Golang Experience with Docker, containerization, or Kubernetes What we offer (For Full-Time Only): * Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals * Top industry health benefits, including vision and dental Your own health/wellness account to spend each year * RRSP Contributions (Canada), 401K Contributions (USA) * Generous vacation and Maternity/Parental leave top-up program * Corporate discount for gym memberships for you and your family * Work from almost anywhere in the world for part of the year * Winter break shutdown and a whole lot more! Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Meet and Zoom. About Wattpad Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world. What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse. What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks. How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time. Unlock the best of both worlds with a role that keeps you connected! Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture. Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. Culture and Diversity Wattpad is an equal opportunity employer. We do not discriminate. Period. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have. #Wattpad

Wattpad

Platform for sharing original writing

Wattpad’s vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us! Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. To read more about our family of Brands, check out our website here . Wattpad follows a hybrid work model, with employees working from our vibrant downtown Toronto office 3x per week. We are seeking a Data Engineer who is passionate about diving deep into data infrastructure, creating and enhancing data pipelines, and someone who thrives in a product focused environment. This role is an important role for our Data Engineering team. The purpose of the Data Engineering team is to empower engineers, analysts, and data scientists with tools that enable and streamline data-driven decision making, analysis, and feature development. Please note this is a 12-month fixed term contract to backfill a maternity leave. What You'll Do: Coordinate with data scientists, data analysts, software engineers and product managers to design and evolve our existing architecture, improving the reliability and performance of our data infrastructure Build, maintain and scale our ETL pipelines to help power data science, data products and analytical needs Design, build, and maintain data infrastructure systems such as but not limited to AWS DMS, HBase, EMR, Redshift, S3, Kafka, Airflow while ensuring scalability, reliability, and security Write new tools, services, and platforms in Python Research new technologies to solve tomorrow’s data infrastructure needs Advocate for the adoption of tools in the data engineering team Required Qualifications: 4+ years of data engineering experience Ability to write high-quality code in Python and PySpark Strong understanding of database fundamentals and software engineering principles Strong understanding of Data Contracts, microservices principles, and treating datasets/platforms as API-driven products Deep understanding of two or more of these technologies: Spark, Airflow, AWS EMR, AWS Glue, Sagemaker and Redshift Experience with batch processing and streaming systems Exposure and/or strong interest in Kafka or other queuing technologies A critical thinker and possess creative problem solving skills Quantitative skills, ability to think analytically, and strong attention to details A desire to contribute to the broader development community About Wattpad Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world. What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse. What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks. How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time. Unlock the best of both worlds with a role that keeps you connected! We're looking for passionate individuals in the Greater Toronto Area to join our team who can work from our vibrant downtown Toronto office . Wattpad has a hybrid work model, where employees enjoy the flexibility to connect with colleagues and collaborate on exciting projects in person, as well as the time and space to for productive work from home. This is your opportunity to be a part of our thriving workplace culture. Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits. Culture and Diversity Wattpad is an equal opportunity employer. We do not discriminate. Period. Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. Don’t meet all the requirements? Studies show women and people of colour are less likely to apply to jobs if they do not meet all the qualifications. Therefore, in an effort to build a more diverse workplace, we encourage you to apply anyways. You might actually be the right person or you may be a good fit for a number of other openings we currently have. #Wattpad

Wattpad

Platform for sharing original writing

At Klue , We’re Building the Future of Competitive Intelligence 👋 Klue Engineering is hiring! We're looking for a Senior Software Engineer to join our team in Toronto, focusing on building and optimizing state-of-the-art LLM-powered agents that can reason, plan and automate workflows for users. You will be leading the design and development of search and retrieval agent systems that enable users to generate compete insights for their business. In this role, you will own projects end-to-end, guiding architecture decisions, experimentation strategy, and production readiness for LLM-powered retrieval and generation workflows. You will shape how we integrate r etrieval-augmented generation (RAG), dense retrieval, query understanding, and agentic reasoning loops to deliver fast, accurate, and trusted search experiences at scale. What You'll Do Build and ship backend systems that power agentic workflows . You design retrieval pipelines, orchestration layers, and multi-step agent architectures that turn millions of competitive data points (news, press releases, webpage changes, Slack posts, emails, reviews, CRM data) into actionable intelligence for our customers. Own evaluation of agentic systems at scale . You develop and operate evaluation frameworks (automated, offline, and human-in-the-loop) that measure relevance, quality, latency, and end-to-end task success across our agent pipelines. You'll define what "good" looks like and build the infrastructure to measure it continuously. Design and optimize retrieval and ranking systems . You work across hybrid retrieval, re-ranking, query rewriting, and post-retrieval synthesis to ensure our agents surface the right information at the right time. You understand the tradeoffs between BM25, dense retrieval, and hybrid approaches and know when each matters. Improve LLM-powered workflows end to end . From prompt design and retrieval strategy to caching and latency optimization, you'll make our agent responses faster, more accurate, and more reliable in production. Ship with the customer in mind . You connect technical decisions to customer outcomes. You're energized by understanding how customers use the product, and you use that context to prioritize what to build next. You ship iteratively, measure impact, and course-correct quickly. Collaborate across product, infrastructure, and data teams — align technical direction with product goals, contribute to architecture decisions, and help the team move faster by establishing patterns and best practices for production-grade agentic systems. Stay on the frontier . Evaluate and integrate advances in LLMs, retrieval architectures, and agentic reasoning. You have strong opinions (loosely held) about where this space is heading and bring that perspective to your work. What You Bring Experience building and operating backend systems in production , with meaningful experience in at least one of: search/retrieval, data pipelines, distributed systems, or API-heavy service architectures. Hands-on experience with search, retrieval, or ranking systems . You've built or significantly improved retrieval pipelines and understand information retrieval fundamentals (hybrid retrieval, relevance tuning, query understanding). Experience building or evaluating agentic / LLM-powered systems . You've worked with retrieval-augmented generation, multi-step agent workflows, or similar architectures and have thought critically about how to evaluate their output quality at scale. Strong software engineering fundamentals . You write clean, maintainable, well-tested code. You're comfortable with Python and have experience with backend frameworks, APIs, and production infrastructure. You care about reliability, observability, and CI/CD. Familiarity with vector databases and search infrastructure. You've worked with tools like FAISS, PGVector, Pinecone, Weaviate, Elasticsearch, or OpenSearch and understand their operational tradeoffs. Experience with cloud infrastructure (AWS, GCP, or Azure) and building systems that handle scale, large data volumes, low-latency requirements, and high availability. You use AI coding tools to accelerate your own work . You've integrated tools like Copilot, Cursor, Claude Code, or similar into your development workflow and can speak to how they've changed the way you build software. Customer-oriented mindset . You've shipped features where you understood the end-user problem, not just the technical specification. You're motivated by customer impact, not just technical elegance. Ability to lead projects and provide technical direction . You can own a problem end to end, make sound architectural decisions, and help others on the team level up. Nice to Have Experience designing multi-agent systems or complex orchestration workflows. Background in conversational search or dialogue systems. Contributions to open-source projects in search, retrieval, or the LLM ecosystem. Interest in sharing learnings externally (blog posts, talks, open-source contributions). What Success Looks Like We're looking for builders who: Take ownership and run with ambiguous problems Jump into new areas and rapidly learn what's needed to deliver solutions Bring scientific rigor while maintaining a pragmatic delivery focus See unclear requirements as an opportunity to shape the solution Our Tech Stack LLM platforms: OpenAI, Anthropic, open-source models ML frameworks: PyTorch, Transformers, spaCy Search/Vector DBs: Elasticsearch, Pinecone, PostgreSQL MLOps tools: Weights & Biases, MLflow, Langfuse Infrastructure: Docker, Kubernetes, GCP Development: Python, Git, CI/CD We encourage candidates to apply to the engineering role and level that best align with their experience. To support a fair and consistent review process, candidates are limited to one engineering application every 60 days. Applying to multiple roles will not improve consideration, as our team evaluates candidates holistically across our engineering career framework throughout the interview process. ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate. Why Klue Might Be the Perfect Fit For You At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark. If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here. Unlock Your Potential. Take Risks. Take Action. Innovate How We Work at Klue We love the balance of connection and flexibility. We work Office-First , with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together. Our main hiring hubs are in: 🇨🇦 Vancouver (HQ) 🇨🇦 Toronto 🇬🇧 London Our Commitment to You High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews. Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy. Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan. Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging. Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling. AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings. Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company. Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events. Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved. About Klue We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market. ✨ Here’s what makes us tick: Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork. Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact. A culture of curiosity, ownership and winning together . We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment. Explore More Klue Blog Ignition Acquisition (2025) Goldpan.ai Acquisition (2025) Win-Loss Acquisition (2023) Series A (2020) Series B (2021) Culture , culture , culture ! Customer Stories Glassdoor About Us Instagram LinkedIn Wellfound (AngelList) Product Demo Arena By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team

Klue

Klue Jobs

About the Role iCapital is looking to hire an Analyst to join the Structured Investments team to focus on sales support. This position will work cross-functionally and closely with vendors and clients. Responsibilities Conduct calls to set appointments for licensed sales professionals. Learn iCapital products and prepare to effectively communicate the objectives, risks, features, and benefits of these products. Analyze regional and product sales trends within participating broker-dealer firms and among individual Financial Advisors. Make 50+ outbound calls per day. Learn financial markets and portfolio strategies. Assist senior sales professionals within assigned territory. Effectively partner with the external wholesaler and the regional distribution team. Utilize contact management systems to capture information and schedule follow up activities. Prepare for and pass necessary licenses. Qualifications Bachelor's Degree 0-2 years of relevant experience Sales and client service experience, within financial services industry is a plus Excellent relationship, follow-up, and communication skills General knowledge of the financial services industry Motivated, mature, trustworthy, and a team player Highly organized and able to prioritize in a fast-paced environment Knowledge of private markets, structured products, and options is a plus Series 7, 63 and SIE (FINRA) licenses or candidate must obtain licenses within 4 months of hire date Benefits iCapital offers a compensation package which includes salary and equity for all full-time employees. This role is eligible for comission. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

iCapital Network

Financial advisor tools for investing in PE

About the Role As a Specialist, Community, you’ll play a key role in shaping how BrainStation engages with professionals and organizations across Toronto. Focused on the fields of AI, Data, Design, Marketing, and Product, this is a strategic, people-first role centered on building meaningful connections and expanding BrainStation’s presence in one of the world’s most dynamic tech communities. You’ll be responsible for driving the first layer of engagement with individuals and companies—introducing them to BrainStation’s mission, forging lasting relationships, and helping deliver best-in-class experiences that reflect the energy and ambition of the Toronto market. From world-class events to tailored outreach, you’ll help create memorable touchpoints that spark interest, drive participation, and leave a lasting brand impression. Working closely with our Growth, Sales, and Marketing teams, this is an opportunity to build a long-term career at the intersection of community, education, and innovation—while helping shape how professionals connect, learn, and grow in the future of work. Responsibilities Partner with the Growth and Sales teams to strategically engage professionals and organizations across AI, Data, Design, Marketing, and Product—working through BrainStation’s database and outreach tools to unlock new relationships and deepen existing ones Strengthen company-level and individual connections through thoughtful, high-impact engagement that reflects BrainStation’s position as a leader in digital education Stay deeply attuned to the tech and innovation landscape in Toronto —tracking key conferences, summits, and community moments—and leverage BrainStation’s brand presence to engage relevant audiences and spark new conversations Support the planning and execution of world-class events that showcase our offerings and create meaningful experiences for our community Collaborate cross-functionally to ensure outreach strategies are targeted, measurable, and aligned with team goals Cultivate relationships with key stakeholders, alumni, and advocates to drive long-term community growth and impact Contribute to a high-performance team culture that prioritizes results, collaboration, and a shared commitment to delivering best-in-class experiences Requirements Bachelor’s degree or equivalent work experience 1–3 years of professional experience in marketing, partnerships, business development, or community-related roles A strong communicator who’s energized by meeting new people and making authentic connections Self-starter with strong organizational skills and attention to detail Comfortable working across communication channels—phone, email, video, and in-person Enthusiastic about learning new tools and processes Experience working with CRM or outreach tools (e.g., Salesforce, HubSpot, Outreach) is an asset Passion for community-building, education, and creating positive experiences Perks and Benefits Mentorship Programs Comprehensive Health & Wellness Benefits Package Retirement Planning Parental Leave Program Flexible Working Hours Work from Home Flexibility Service Recognition Programs Socials, Outings & Retreats Culture of Learning & Development About BrainStation BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world. Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings . BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. The estimated compensation for this position is $50,000 to $55,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. #LI-Hybrid

Jobs at BrainStation

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About the Role BrainStation offers world-class digital skills learning courses, programs and workshops for professionals to kick-start or accelerate their careers in AI, data, design, technology, marketing and product. Our team of Learning Advisors are responsible for supporting the growth of BrainStation’s products in-person in Toronto and online, globally. Living at the intersection of technology, education and growth, you are an individual who is fascinated with all things digital, thrilled to democratize learning, and eager to contribute to BrainStation’s overall success. Responsibilities Advise, inspire and motivate professionals to elevate their careers in technology. Drive growth through revenue generating activities including but not limited to outbound calls, emails, and video conferencing with prospective customers. Build community by leveraging BrainStation’s world-class thought leadership events. Leverage full-suite of in-house cutting edge revenue driving platforms to learn, apply and execute best practices. Work collaboratively with our product, learning design and experience teams to iterate on and curate bespoke digital learning products. Invest in understanding and creating long-lasting relationships with industry partners, organizations, and other community leaders pursuing digital skills training for their members. Requirements Goal and results oriented Outgoing, energetic, and fun Passionate about education, technology and growth Committed to succeeding in this role and growing with BrainStation Bachelor’s Degree holders Perks and Benefits Mentorship Programs Comprehensive Health & Wellness Benefits Package Retirement Planning Parental Leave Program Flexible Working Hours Work from Home Flexibility Service Recognition Programs Socials, Outings & Retreats Culture of Learning & Development About BrainStation BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world. Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings . BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation. The estimated compensation for this position is $65,000 to $95,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data. While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. #LI-Hybrid

Jobs at BrainStation

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PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly. Key Responsibilities Shape our category story and the industry analyst strategy and program to drive the category Build strategic relationships with current industry analysts while identifying and growing the program Coordinate analyst calls and maintain AR program calendar Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals Lead and prioritize inbound requests for information including participation in research and customer references Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth Basic Qualifications Bachelor’s degree 8+ years experience in enterprise technology communications, marketing, or product marketing Working experience in Analyst Relations , Product Marketing , Market Research and Strategy Proven content creation and story shaping, strategic planning, program management and exceptional attention to detail Interest in speeding and improving research and survey delivery with AI and automation tools Preferred Qualifications Working with industry analyst firms including Gartner, Forrester Research, IDC The base salary range for this position is $153,000.00 - $231,000.00 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office two times per week, so you can thrive in your new role and fully embrace being a Dutonian! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site . Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Jobs at PagerDuty

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Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading wholesale bank providing capital markets, investment banking, and advisory services worldwide. Recently expanded into a top-tier research platform, the firm focuses on high-growth sectors like technology and healthcare. It integrates advanced AI for market analysis and risk management to serve thousands of professionals across global markets. What You’ll Do Review and analyze an existing legacy Java code repository and associated backend services Reverse-engineer existing services to understand their functionality, business purpose, dependencies, and data flows Identify functionality dependent on legacy infrastructure and determine appropriate migration or modernization approaches Support the redesign, development, and migration of required functionality onto the current architecture Work with backend services that consume data from upstream trading and data platforms and make information available to downstream services and APIs Collaborate with Front Office technology, development, and business stakeholders to validate existing functionality and future-state requirements Participate in knowledge-transfer sessions with the existing team, particularly during the initial phase of the engagement Troubleshoot complex technical issues in environments where existing systems may have limited documentation Help ensure required business functionality is maintained throughout the migration process Support the safe and successful decommissioning of legacy infrastructure What You Bring Strong hands-on experience as a Backend Java Developer, ideally at a senior level Strong experience with modern/recent versions of Java and backend application development Demonstrated ability to analyze, troubleshoot, and reverse-engineer existing or legacy Java codebases Experience working within Financial Services and Capital Markets technology Good understanding of Front Office concepts and trading environments Understanding of financial products and derivatives, including fundamental concepts such as options and premiums Experience working with backend services, APIs, integrations, and complex data flows Ability to work independently with legacy systems and environments where documentation may be limited Strong analytical and problem-solving skills Strong communication skills and the ability to collaborate with both technical and business stakeholders Nice to have FX Options Commodities, particularly Precious Metals Derivatives and trading technology Legacy application modernization Platform migration or infrastructure decommissioning Murex or Murex-related environments English level Upper-Intermediate Work Type: Hybrid (1-2 days onsite per week) Location: Toronto, Canada Legal & Hiring Information Compensation Transparency: The expected compensation range for this role is $80-85/hr CAD, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within Canada, and business needs. Position Status: This posting is for a newly created position Location Eligibility: This role is open to candidates residing in Canadian provinces, excluding Quebec. Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. Canadian work experience is not required. Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process. Benefits Summary: Canadian employees are eligible to participate in Exadel’s benefits programs, which may include extended health, dental and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements. Equal Employment Opportunity: Exadel is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, family status, or any other protected characteristic under applicable provincial human rights legislation. Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the hiring process, please contact us. Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Jobs at Exadel Inc (Website)

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ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE CS Learning & Development Specialist We are seeking a CS Learning & Development Specialist to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality facilitation , coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance. RESPONSIBILITIES: Training Delivery, Facilitation & Nesting Execution Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one. Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments. Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput. Leverage the LMS and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale. Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion. Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs. Travel: Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required. AI-Enabled Training Delivery & Scalable Learning Operations Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes. Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone. Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk. Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment. Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards. Coaching, Readiness & Skill Reinforcement Establish personalized, targeted interventions for at-risk learners (e.g., 1-on-1 coaching plans, customized reinforcement, adaptive practice pathways) Monitor learner progression and readiness signals; proactively adjust support based on performance data and individual needs Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities. Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities. Content Iteration & Regional Enablement Support Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities. Customize facilitator materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends. Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on facilitation schedules and business needs. Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on facilitation schedules and business needs. Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds. Performance & Continuous Improvement Recommend improvements with supporting data and prioritize by business impact (CSAT, DSAT, attrition, compliance risk, time-to-proficiency) Pilot and test new facilitation approaches, tools, and formats to improve engagement, personalization, and scalability; balance experimentation with operational consistency. Own the design, development, and continuous iteration of onboarding and nesting curriculum (scenarios, assessments, job aids, reinforcement activities) Translate performance insights into curriculum improvements (e.g., scenario refinement, new practice activities, job aids, modality changes) REQUIREMENTS: Bachelor’s degree or equivalent experience 4-6 years of experience in customer experience training or learning roles Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids) Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills, including comfort delivering feedback and coaching. Global mindset: Comfortable assessing and customizing learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training Pay Range: CA$80,000-CA$90000 We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range$80,000—$90,000 CAD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Quince

Affordable luxury fashion & home goods

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data. We are looking for a Staff Software Engineer with deep experience designing and scaling large-scale, data-intensive systems . This role requires hands-on expertise working with massive datasets , distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward. What You’ll Do Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems. Architect and optimize backend services for high throughput and low-latency performance. Develop data-intensive and event-driven applications using Python, Typescript, C#, and AWS-native services. Improve system performance, reliability, and scalability across microservices and cloud infrastructure. Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle. Mentor developers, guide code reviews, and raise engineering quality standards. What You Bring Technical Expertise 6+ years of backend or full-stack engineering experience with a strong backend focus. 3+ years working with Typescript / Node.js / C#. Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.). Proven experience working with large datasets , distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc. Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture. Collaboration & Communication Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders. For this role, the estimated annual base salary range is between $121,000 - $159,000 (CAD). In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a new vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off — PTO and public holidays to rest, recharge, and do what matters most Volunteer Days — Dedicated time to give back and support the communities that matter to you Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning Financial — Compensation that reflects your market and your value Retirement — Retirement plans designed to help you build long-term financial security Tuition Assistance — Invest in your growth with support for continuing education and professional development Flexibility — Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected] Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Jobs at Varicent

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge…

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a45b7b1-800c-83e8-8d4a-030f14ed9559-8" data-turn-id-container="request-6a45b7b1-800c-83e8-8d4a-030f14ed9559-8" data-testid="conversation-turn-280" data-turn="assistant"> About the Role We're looking for a highly technical and hands-on Director, Product Security Architect to help shape secure-by-design principles across our SaaS products, cloud platforms, and AI-enabled products. This role is deeply embedded in Product and Engineering, with a focus on identifying and eliminating architectural risk before it reaches production. In this role, you'll partner closely with Engineering, Product, Cloud Operations, Architecture, AI, and Security teams to embed security early in the software development lifecycle. You'll lead product and application security architecture, threat modeling, secure design reviews, and AI security initiatives while helping teams build scalable, resilient, and secure solutions. This is a highly technical product security role requiring deep hands-on experience with software architecture, threat modeling, and secure design, as well as the ability to translate security risks into practical engineering solutions. This is a highly visible leadership role reporting directly to the VP & Chief Information Security Officer. What You'll Do Lead Product Security Architecture & Secure-by-Design Define and execute the Product Security Architecture and Secure-by-Design strategy and roadmap. Establish secure reference architectures, design standards, and secure patterns for cloud-native and AI-enabled solutions. Partner with Engineering and Product teams to embed security into development workflows and system design decisions. Drive adoption of secure-by-design best practices by embedding security requirements in epics, user stories, and the AI SDLC. Drive Threat Modeling & Risk Analysis Produce actionable threat modeling artifacts including data flow diagrams, trust boundary analysis, abuse cases, attack paths, security requirements, technical specifications, design risks, remediation actions, and residual risk documentation. Analyze recurring vulnerabilities, penetration test results, incident learnings, and security assessment findings to identify systemic design flaws and improve secure architecture standards. Lead threat modeling activities across critical applications, platforms, and AI-enabled systems. Identify architectural risks, attack paths, abuse cases, and trust boundary concerns. Translate threats into actionable security requirements, architectural recommendations, and remediation guidance, partnering directly with engineering teams to implement and validate design changes. Build reusable threat models, security patterns, and design libraries that scale across engineering teams. Partner with Engineering Teams Guide teams on secure design principles, risk-based decision making, and security tradeoffs. Review distributed systems, microservices, cloud-native architectures, APIs, mobile applications, and identity solutions. Support remediation efforts and validate architectural fixes for security findings and design flaws. Secure Cloud & AI Platforms Conduct architecture reviews across AWS, Azure, and IBM Cloud environments. Assess containerized, Kubernetes, serverless, and AI-enabled architectures. Define cloud security and AI guardrails, governance models, and secure deployment patterns. Partner with AI teams to evaluate security risks within LLM-enabled products and agentic workflows. Influence Across the Organization Represent Security while collaborating with Product, Engineering, Software Architecture, Cloud, and Legal stakeholders. Develop security standards, training, and architecture guidance. Communicate architectural risk and security recommendations to technical and executive audiences. What You'll Bring 10+ years of Information Security experience, with significant hands-on experience in Product Security, Application Security, Security Architecture, or Software Security Engineering. 3+ years of hands-on Application Security Architecture and Threat Modeling experience. 3–5 years of Software Development or Software Engineering experience. Strong understanding of secure application design, cloud security, and modern software architectures. Experience with DevSecOps, secure SDLC practices, and AI-enabled development environments. Expertise in threat modeling methodologies such as STRIDE, CAPEC, and MITRE ATT&CK. Experience securing web, API, mobile, cloud-native, and AI-enabled applications. Knowledge of AWS, Azure, or IBM Cloud security architectures. Strong communication skills with the ability to influence stakeholders at all levels. Certifications such as ISC2 ISSAP (Information Systems Security Architecture Professional), CISSP, CSSLP, OSCP , or relevant cloud security certifications are considered an asset. What Success Looks Like First 90 Days Assess current architecture, development processes, and secure design maturity. Build relationships across Product, Engineering, Architecture, Cloud, and Security stakeholder teams. Identify high-priority risks and opportunities to improve secure-by-design adoption. Establish a roadmap for threat modeling and to embed secure design requirements in the AI SDLC workflow. 6+ Months Standardize and embed threat modeling and architecture review processes within the AI SDLC. Embed security requirements into engineering and AI development workflows. Expand automated security architecture and design validation capabilities. Long-Term Scale secure-by-design practices across all products and platforms. Mature security architecture risk management and AI security governance. Enable measurable reductions in security risk through proactive secure design and engineering practices. For this role, the estimated annual base salary range is between $138,200.00 - $181,400.00 CAD . In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a new vacancy . This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off — PTO and public holidays to rest, recharge, and do what matters most Volunteer Days — Dedicated time to give back and support the communities that matter to you Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning Financial — Compensation that reflects your market and your value Retirement — Retirement plans designed to help you build long-term financial security Tuition Assistance — Invest in your growth with support for continuing education and professional development Flexibility — Work where you thrive, with remote and hybrid options available across most regions _:empty]:hidden"> Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected] Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Jobs at Varicent

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge…

ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us. SPACE SYSTEMS At Rocket Lab, we’re not just launching rockets — we're building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more. Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space — our world class Space Systems team is empowering some of the boldest and most ambitious space missions SENIOR PROJECT MANAGER I Based out of Rocket Lab's site Sinclair Interplanetary in Toronto, Ontario, Canada, the Senior Project Manager I role reports to the Senior Engineering Manager and is responsible for delivery of development projects, with a focus on ADCS components for satellites. The successful candidate will have prior experience managing multiple development projects in aerospace or a similar industry. WHAT YOU’LL GET TO DO: Own delivery of all key development projects ensuring schedule and budget are met Prepare and maintain schedule, budget, resource plans Collaborate closely with project team to ensure alignment between schedule and assigned tasks Run recurring project meetings and reviews, record minutes and actions Provide progress updates for leadership and external stakeholders noting delays, cost increases and risks Maintain the project risk register in collaboration with project technical lead Coordinate scheduling and planning for internal and external facilities Monitor procurement of long-lead items and key components, and work with suppliers to ensure delivery dates are met Coordinate new product introduction with relevant teams (quality, manufacturing, production, supply chain) and ensure schedule is aligned with sales pipeline YOU'LL BRING THESE QUALIFICATIONS AS A SENIOR PROJECT MANAGER I: Bachelor’s degree in engineering (mechanical, electrical, systems, or aerospace engineering, or other technical engineering discipline) 5+ years of prior, related work experience in aerospace or similar industry Proficiency with project and engineering management tools such as Microsoft Project, Smartsheet, etc THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Master’s degree in engineering (mechanical, electrical, systems, or aerospace engineering, or other technical engineering discipline) Experience with ECSS and NASA standards for project management Project management qualifications such as PMP, APMP, etc Direct experience in designing, developing, and testing spacecraft structures, optical systems and mechanisms Excellent written and verbal communication skills This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas. The expected salary range for the position is displayed in accordance with the Ontario Pay Transparency Act. Final agreed upon compensation is based upon individual qualifications and experience. Base salary is only one part of Rocket Lab’s compensation package for this role. You may be eligible for company stock, or cash incentives, and can purchase discounted stock through Rocket Lab’s Employee Stock Purchase Program. Employee benefits also include medical, dental, and vision insurance coverage; RRSP retirement plan options; paid vacation, holidays, and sick leave; paid parental leave; and other discounts and perks. Base Pay Range (Ontario Only)$10,700—$134,000 CAD WHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here . Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [email protected]. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days. FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

Jobs at Rocket Lab Corporation

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You'll be part of the **cloud platform team**, designing and maintaining **scalable infrastructure** for our products. You'll drive reliability and performance across cloud environments, working closely with engineering teams on **high-impact initiatives**.

CrowdStrike

Cybersecurity

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The Opportunity Technical Support Specialists serve as the operational bridge between customer-facing teams and Engineering. This role is responsible for validating, reproducing, documenting, and coordinating customer-reported technical issues to ensure they are high-quality, actionable, and prioritized based on real customer and business impact. This role is ideal for someone who enjoys deep technical investigation, clear documentation, and working closely with Engineering to improve product quality over time; not just resolve individual tickets. What you'll own Escalation Intake, Reproduction & Validation Intake technical escalations from customer-facing teams and external partners (including API/EHR integrations) Investigate reported issues to determine whether they are reproducible defects, configuration issues, or expected behavior Reproduce issues across environments where possible and validate technical accuracy before escalation Ensure only high-signal, well-validated issues are escalated to Engineering Documentation & Impact Assessment Create clear, high-quality escalation documentation, including: Reproduction steps Expected vs. actual behavior Impacted users, workflows, or orders Logs, screenshots, or supporting artifacts Assess and document customer, operational, and business impact to support effective engineering triage Engineering Partnership & Triage Support Act as a consistent interface between CX and Engineering for technical escalations Partner with Engineering during triage by providing context, answering follow-up questions, and gathering additional information Apply standardized severity and prioritization frameworks consistently Communication & Feedback Loops Provide timely, accurate updates to customer-facing teams on escalation status and progress, translating technical details into clear, actionable guidance and workarounds that can be communicated to practitioners and patients Ensure clarity and consistency in escalation-related communication Close the loop post-resolution with validation outcomes and learnings Post-Resolution Validation & Prevention Validate fixes in production, document outcomes, and close the loop with originating teams Identify recurring defects and maintain known-issues documentation Maintain backlog health by triaging new issues, closing resolved items, consolidating duplicates, and re-prioritizing based on impact What you bring to the table Required 1–3 years of experience in technical support, CX operations, incident management, QA support, or a related role Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies Excellent communication skills with both technical and non-technical users. Comfort working cross-functionally with CX, Product, and Engineering teams High attention to detail and process consistency Genuinely enjoys troubleshooting and problem-solving, with a passion for finding solutions. Preferred Experience working with Engineering ticketing systems (e.g., Linear, GitLab) Familiarity with APIs, integrations, or SaaS platforms Experience supporting escalation workflows or incident response Experience using AI-assisted tools to support technical investigation, debugging, or documentation Comfort exploring logs, configurations, APIs, or code-level behavior alongside Engineering What we can offer you Salary range: $70 to $80 CAD annually Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role. Flexible PTO and competitive pay, because work-life balance matters RRSP match and stock options to invest in your future Premium benefits package with customizable coverage, paramedical services, and an HSA. Fullscript discounts to save on high-quality wellness products Continuous learning opportunities to grow your skills and career Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package. Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region. Why Fullscript Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. What to Know Before You Apply We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected]. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. Learn More www.fullscript.com @fullscriptHQ on instagram @fullscript on YouTube FullScript on LinkedIn

Fullscript

Job openings at Fullscript

Job Title: Field Support Specialist/Office Support Specialist Reports To: Client Services Leadership About the Job: The Field Support Specialist/Office Support Specialist is responsible for maintaining the pantry and café area, ensuring they are clean, organized, and fully stocked. This role supports employees and visitors by providing a pleasant pantry environment while following food safety and hygiene standards. What You’ll Do: 1. The "Front of House" Ambassador Provide a 5-star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure. 2. Logistics & Mail Mastery Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain-of-custody procedures for high-priority packages. 3. Production & Reprographics Specialist Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is "battle-ready" with proactive maintenance and toner management. 4. Workplace "Vibe" Management Keep conference rooms, pantries, and common areas "VIP-ready" at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed. Prepare and replenish coffee, tea, beverages, and light refreshments for employees and guests. Maintain clean, sanitized, organized pantry, kitchen, and break areas. Load and unload dishes, utensils, and kitchenware in dishwashers as needed. Restock milk, sugar, cups, napkins, condiments, and other pantry supplies at tea and coffee stations. Monitor inventory levels and coordinate replenishment of pantry and hospitality supplies. Receive, organize, and store pantry deliveries while maintaining proper stock rotation. Ensure refrigerators, microwaves, coffee machines, dishwashers, and other pantry equipment are clean and functioning properly. Promptly report maintenance issues, equipment malfunctions, and supply shortages. Deliver courteous, professional hospitality service that enhances the workplace experience for employees, clients, and guests. Who You Are The Ultimate Generalist: You have 1+ years of experience in office services, hospitality, or logistics. Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems. Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites. Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving. The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure. The Requirements Education: High School Diploma or equivalent. Travel: Mandatory access to reliable transportation (regional travel is a core part of the role). Flexibility: Ability to handle same-day assignments and varying schedules. Travel: Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation. Assignments can include traveling from one SPS site to another SPS site after your arrival at your “home” location, as required by business need. Travel distance will be predominantly within the FSS’s assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Why Join Our Team? As a Field Support Specialist (FSS) , you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects. Think you have the 5-star spark we’re looking for? Apply today! Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$27—$29 CAD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Jobs at SPS-North America

ABOUT US SPS is an award-winning employer of choice offering digital and transformation solutions that leverage Intelligent Automation in more…

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop is looking for a Technical Talent Acquisition Partner to join our team. In this role, you will own and drive the end-to-end recruitment process, from building talent strategies to closing top candidates. You’ll partner closely with leaders across the business to understand workforce needs, proactively source diverse talent, and design recruiting strategies that scale with our growth. Reporting to our Director, Technical Recruiting, you’ll be a trusted partner to hiring managers and a champion of the candidate experience. The ideal candidate brings hands-on full-cycle R&D recruiting experience, strong communication skills, and the drive to grow quickly in a complex, fast-moving environment. What You'll Do Run full-cycle recruiting across R&D departments, from intake with hiring managers to offer negotiations and closing candidates. Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals. Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles. Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking. Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential. Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process. Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness. Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements. Other duties as assigned. Who You Are 2+ years of full-cycle recruiting experience in a fast-paced, high-growth tech environment. Demonstrated ability to build trusted partnerships with senior leaders and advise on hiring decisions. Strong sourcing skills using ATS, LinkedIn Recruiter, and other recruiting tools. Track record of successfully closing candidates and hitting hiring targets while maintaining a high candidate experience. Experience improving recruiting processes or implementing best practices at scale. Highly organized with strong attention to detail, able to juggle multiple priorities with ease. Proactive, resourceful, and solutions-oriented; thrives in dynamic, evolving environments. Our Benefits In addition, for salaried positions you would also be eligible for: Flexible PTO Hybrid work model (Toronto-based) Competitive compensation + equity Health benefits provided via EOR partner Group RRSP with company match Base salary Range for this position in Ontario, Canada is CAD$71,152 - 88,940 (In addition to base salary, this role may be eligible for a bonus and equity.) Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

OpenLoop Health

Digital healthcare infrastructure

Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the Role The Agentic AI Foundations team is building the core platform, systems, and primitives that enable Socure to transition from traditional software workflows to agent-native operations. As a Software Engineer II on the team, you will help design, build, and harden a secure, evaluable, vendor-agnostic agent platform that teams across Socure can build on, working alongside senior and staff engineers who set the architectural direction. This is a hands-on, zero-to-one team, and you’ll get outsized exposure to how agentic systems are architected and operated in production. You’ll bring strong foundational knowledge of LLMs, agentic AI, and GPU/model serving through academic, research, professional, open-source, or other relevant experience, and grow into greater ownership as you build alongside senior engineers on the team. What You’ll Do Build components of a vendor-agnostic agent platform — including orchestration, tool use, memory, and runtime systems — under the guidance of senior engineers on the team. Implement evaluation and reliability tooling, including metrics, harnesses, and pipelines, to measure and improve agent performance, robustness, and safety in production. Help implement safety and governance controls, including guardrails, policy enforcement, and human-in-the-loop review mechanisms. Build data grounding, retrieval, and memory components that keep agents accurate, context-aware, and aligned with Socure’s domain knowledge and policies. Prototype and iterate on agent behaviors, including planning, multi-step execution, and coordination of tools and services, using real internal workflows as proving grounds. Partner with product and engineering teams to implement agent-powered workflows using the platform primitives the team builds. Apply and help refine documented best practices and design patterns for secure, observable, and scalable agent systems. Bring strong foundational knowledge of LLMs, GPU computing, and model serving to technical discussions and implementation decisions. What You’ll Bring Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Machine Learning/AI, or a related field from top tier institutions, or equivalent practical experience demonstrating strong foundations in computer science and machine learning. 2+ years of professional software engineering experience, with demonstrated experience in distributed systems, backend platforms, infrastructure, or comparable technical environments. Very strong foundational knowledge of large language models and agentic AI systems, including architectures, prompting and orchestration patterns, tool use, and evaluation approaches. Strong foundational understanding of GPU computing and model-serving infrastructure, such as CUDA, vLLM, Ollama, LLMLite, TensorRT-LLM, Triton Inference Server, or similar technologies, including the performance and cost trade-offs associated with serving LLMs at scale. Solid grounding in distributed systems fundamentals, including concurrency, fault tolerance, observability, and performance. Proficiency in at least one modern backend programming language and ecosystem, such as Java, Go, Python, or similar, with comfort working with cloud-native infrastructure, APIs, and data services. Ability to work productively in ambiguous, early-stage problem spaces with guidance from senior engineers, translating direction into working software. A track record of strong technical performance demonstrated through professional impact, research, challenging technical projects, open-source contributions, internships, or other relevant work. Strong collaboration and communication skills, with comfort working alongside cross-functional partners such as product, data science, platform, and security. Preferred Qualifications Experience with multi-agent systems, workflow orchestration, or distributed coordination frameworks through professional work, research, coursework, or technical projects. Experience building or using agent platforms — such as orchestration frameworks, tool registries, or memory systems — or LLM routing, caching, or fine-tuning pipelines through professional work, research, internships, open-source contributions, or personal projects. Exposure to evaluation frameworks, experimentation platforms, or ML systems, such as offline/online evaluations, A/B testing, or agent and model benchmarking. Experience with AI safety, security, or policy systems — including guardrails, policy engines, content filters, or responsible AI frameworks — through professional work, research, coursework, or technical projects. Experience with retrieval systems, knowledge graphs, or data platforms used to ground LLMs and agents in enterprise contexts. Demonstrated depth in ML systems or LLM infrastructure through professional impact, research, publications, technical projects, competition results, open-source contributions, or comparable experience. Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Follow Us! YouTube | LinkedIn | X (Twitter) | Facebook

Socure

Socure Jobs

About the Role The Guest Experience Specialist is a key role in creating memorable and personalized experiences for every guest. This position requires a highly motivated, empathetic, and detail-oriented individual with a passion for hospitality. The Guest Experience Specialist will be responsible for anticipating guest needs, exceeding expectations, and ensuring a seamless and exceptional guest journey from pre-arrival to post-departure. Key Responsibilities Guest Relations & Personalization: Proactively anticipate guest needs and preferences. Personalize guest interactions and create tailored experiences. Build strong relationships with guests and foster loyalty. Manage guest profiles and preferences in the hotel system. Handle guest requests and inquiries with efficiency and grace. Problem Resolution & Complaint Handling: Address guest complaints and resolve issues promptly and effectively. Empowered to make decisions to ensure guest satisfaction. Escalate complex issues to management as needed. Follow up with guests to ensure their satisfaction after issue resolution. Pre-Arrival & Post-Departure Communication: Manage pre-arrival communication with guests, including welcome emails, special requests, and confirmations. Handle post-departure communication, including thank you emails, feedback requests, and online review management. Concierge Services & Local Expertise: Provide concierge services, including recommendations for local attractions, restaurants, and activities. Assist guests with booking tours, transportation, and other services. Maintain up-to-date knowledge of the local area and events. Collaboration & Communication: Collaborate with other hotel departments (e.g., housekeeping, food & beverage) to ensure seamless guest experiences. Communicate effectively with guests and colleagues. Share guest feedback and insights with relevant teams. Guest Feedback & Review Management: Monitor online reviews and guest feedback. Respond to reviews in a professional and timely manner. Identify trends in guest feedback and recommend improvements. Qualifications and Requirements Education : High School Diploma or equivalent required. A degree or diploma in Hospitality Management or a related field is preferred. Experience : Minimum three years of experience in a guest-facing role within the hospitality/service industry. Requirements: Exceptional communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Excellent customer service orientation with a genuine passion for guest satisfaction. Strong organizational and time management skills. Proficiency in using Property Management Systems (PMS) and other relevant software. Ability to work independently and as part of a team. Strong attention to detail and accuracy. Ability to work flexible hours, including evening, overnight, weekends, and holidays. If you are a dynamic and experienced hospitality professional with a passion for delivering exceptional guest experiences, we invite you to join our team as a Full-Time Guest Experience Specialist at Nobu Hotel Toronto. Hourly Rate: $28.50 Vacancy Status: Existing Position Apply now to be part of a luxury hotel experience that exemplifies excellence in service and hospitality. Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Jobs at Nobu Hotel Toronto

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