Second Nature

You'll own client implementations, acting as a strategic liaison between Sales, Customer Success, and Product & Tech. You'll conduct **discovery sessions** to design scalable solutions and deliver technical training. The role combines hands-on configuration with **cross-functional collaboration**.

You'll join a **newly formed team** building a **next-generation resident experience platform** for property managers. You'll own full-stack features end-to-end, mentor engineers, and help set the technical bar. This is a high-impact opportunity to shape a product area from the ground up with **AI-assisted development tools**.

You'll lead a team of Technical Implementation Managers responsible for customer onboarding and activation at Second Nature, a Resident Experience Platform. You'll drive **operational excellence** and **scalable implementation processes** while ensuring customers are guided confidently from onboarding through long-term success. This role is centered on **coaching high-performing teams** and refining workflows to scale.