Jobs at PagerDuty

You'll define and scale **Professional Services growth strategies** for PagerDuty's enterprise and strategic customer segments. Architect repeatable engagement models and partner with Sales, Customer Success, and Product to align services to market needs. You'll drive **consultative selling** and measurable customer outcomes across incident response, AIOps, and service ownership.

You'll join PagerDuty's enterprise applications team to design, build, and support a **global Salesforce environment** using **Apex, Lightning Web Components, and AI tools**. You'll drive **critical business integrations** with systems like Zuora, CPQ, and DocuSign, enabling Digital Operations Management for a fast-growing tech company.

You'll join the Integrations Team to **build scalable backend services** that connect PagerDuty to customer tools. Your work will **drive reliability and performance** for over 20,000 global customers. You'll also **leverage AI coding tools** as a core part of daily engineering.

You'll define the design vision for **AI and automation capabilities** at **PagerDuty**, a leader in Digital Operations Management. Your work will directly shape how thousands of organizations leverage **autonomous agents** and intelligent insights to improve operational resilience.

You'll **lead design strategy for AI and automation** at PagerDuty, defining how AI agents and intelligent workflows are experienced across the Operations Cloud. Your work will enable thousands of organizations to **prevent incidents and improve operational resilience** through intuitive, trustworthy AI. This is an opportunity to **pioneer AI-driven operations at scale** in a company that powers critical digital services.

You'll lead design strategy for **AI and automation** at PagerDuty, shaping how thousands of organizations leverage **intelligent agents** to improve operations. You'll define the vision for **AI-driven incident prevention** and collaborate with engineers, PMs, and data scientists to make cutting-edge technology intuitive and trustworthy.

You'll own the product strategy for PagerDuty's **AI and Automation platform**, including workflows, actions, and agentic capabilities for autonomous SRE agents. You'll drive the roadmap from cloud SaaS to on-prem deployments. This high-visibility role sits at the **intersection of developer tooling and frontier AI**.

You'll drive **global onboarding strategy** and own **learning programs** at PagerDuty, a leader in Digital Operations Management. Your work will directly impact employee engagement and retention across a fast-growing company. **This role blends Learning & Development with Belonging initiatives**, overseeing ERG programming and cultural events.

You'll design and facilitate **high-impact learning programs** and own **global onboarding strategy** for a leader in Digital Operations Management. You'll also partner with Employee Resource Groups to drive **inclusive cultural initiatives** across the organization.

You'll own the design and facilitation of high-impact employee experiences like global onboarding and ERG programs at a leading Digital Operations Management company. You'll **drive engagement and retention** through data-driven learning programs and **scale culture initiatives** globally. This role uniquely blends learning development with belonging programs, offering hands-on impact across the employee lifecycle.

You'll support PagerDuty's global commercial sales teams by driving **operational excellence** and enabling revenue growth through **scalable processes** and **data-driven insights**. You'll be the primary operational partner to commercial leadership, managing territory assignments, forecasting, and cross-functional projects. This role offers the chance to work with a leading Digital Operations Management platform trusted by Fortune 100 companies.

You'll work on the authentication and authorization platform, building AI-native foundations for highly available services. You'll design and ship backend microservices, APIs, and front-end interfaces, ensuring secure and reliable solutions. You'll also help pioneer **agentic development practices** that treat **AI as a first-class engineering partner**.

You'll lead the **end-to-end deployment** of PagerDuty's platform and **AI-driven solutions** for enterprise customers, guiding projects from scoping to production. You'll serve as the principal liaison between customers and internal teams, ensuring technical strategies align with business objectives. This role offers the opportunity to mentor junior consultants and represent PagerDuty in external forums.

You'll serve as the trusted advisor to sales teams, streamlining the lead-to-cash flow in a **cross-functional environment** at **PagerDuty**, a leader in Digital Operations Management. Your core impact is educating sales on processes and resolving deal issues to accelerate revenue. You'll drive special projects and data quality initiatives across global teams.

You'll work on the **scheduling platform** at PagerDuty, building **AI-native foundations** for flexible on-call management. You'll architect highly available services and scalable databases while partnering with product and design teams to shape new features. This is an opportunity to pioneer **agentic development practices** that leverage AI as a first-class engineering partner.

You'll drive the strategy, roadmap, and delivery of **billing and revenue systems** including Zuora Billing and Zuora Revenue. You'll **bridge Finance, IT, and Engineering teams** to optimize O2R processes and leverage **AI-driven automation** for efficiency.

You'll own product strategy and execution for PagerDuty's **AI and Automation platform**, including the agentic layer that enables autonomous SRE agents. Your work will directly shape how engineering teams eliminate toil and respond to incidents autonomously. This role sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.

You'll act as the primary technology partner for the CEO and Senior Leadership Team, providing **Tier 3+ white-glove support** across office, home, and travel environments. You'll own the **success of high-stakes meetings**, ensuring flawless AV and connectivity for board meetings, earnings calls, and all-hands events. This role puts you at the center of executive operations, blending deep technical expertise with proactive problem-solving.

You'll implement **targeted ABM campaigns** to drive pipeline growth for key accounts at a **Digital Operations Management leader**. You'll collaborate with Sales and Marketing using a **data-driven approach** to optimize performance and scale programs globally.

You'll act as the **technical face** of PagerDuty across APAC, partnering with CTOs and CIOs to **redefine digital operations** at influential enterprises. You'll bridge customer strategic needs with product roadmap and **evangelize the PagerDuty Operations Cloud**. This high-impact role blends sales, product, and engineering.

You'll **build executive-level relationships** with key customers to drive their digital journey using PagerDuty's platform. Your core impact is **guiding adoption and business value** to ensure customer success and expansion. This role stands out for its focus on **strategic trusted advisor** engagement.

You'll partner with the CEO and executive leadership to define PagerDuty's corporate strategy and drive growth in **digital operations management** and **AI-powered enterprise software**. Your core impact will be analyzing market opportunities, leading strategic initiatives, and delivering actionable recommendations across the organization. This role offers high visibility and the chance to shape strategy at a **Fortune 100-trusted company**.

You'll own **pricing and monetization strategy** for PagerDuty's Operations Cloud platform, defining packaging, feature tiering, and usage-based levers. You'll collaborate across **Product, Sales, Finance, and Marketing** to drive measurable commercial outcomes and lead an existing small team. This role offers the opportunity to modernize monetization infrastructure at a fast-growing B2B SaaS leader.

You'll own a territory of mid-sized accounts, driving growth through upsell and cross-sell of PagerDuty's **Operations Cloud**. You'll build C-level relationships and deliver **measurable business outcomes** in a fast-paced environment.

You'll own **pricing and packaging strategy** for the PagerDuty Operations Cloud platform, partnering with Product, Sales, Finance, and Marketing to drive commercial outcomes. You'll bring **deep customer empathy** and a structured experimentation approach to monetization decisions. This role sits within Product Development and reports to VP of Product Strategy Growth.

You'll own the strategy and execution of packaging, pricing, and monetization for PagerDuty's Operations Cloud platform. As the cross-functional decision-maker, you'll bridge Product, Sales, Finance, and Marketing to translate pricing strategy into measurable commercial outcomes. You'll also lead a team and modernize monetization infrastructure for faster execution.

You'll own the **pricing and packaging strategy** for PagerDuty's Operations Cloud platform, driving **cross-functional execution** across Product, Sales, Finance, and Marketing. This product-first role combines deep customer empathy with structured experimentation to maximize commercial impact.

You'll own the packaging, pricing, and monetization strategy for PagerDuty's Operations Cloud platform, working across Product, Sales, Finance, and Marketing. Your core impact will be driving measurable commercial results through **structured experimentation** and **data-driven decision-making**. This role offers the opportunity to build a strategic pricing function from an existing foundation.

You'll join the Mobilization Team to **build the future of scheduling** for PagerDuty's Operations Cloud. You'll architect highly available services and scalable databases while **pioneering AI-native foundations**. This role offers direct impact on a product used by over 13,000 organizations.

You'll define and implement the long-term technology and process strategy for the Finance organization at **PagerDuty**, a leader in Digital Operations Management. Your core impact will be leading large-scale global transformation initiatives and driving **digital innovation** through RPA and Applied AI to achieve zero-touch finance operations. This role stands out with a chance to act as an executive champion for automation at a high-growth SaaS company.

You'll own PagerDuty's **recruiting technology ecosystem** and **augmented workforce program**, leveraging AI and automation to transform hiring. Your impact will drive scalable, intelligent solutions for a **Digital Operations Management leader** serving Fortune 100 companies.

You'll lead **global PR and internal communications** for a **high-growth SaaS platform**, reporting to the Chief Communications Officer. Your work will shape the PagerDuty brand across media, social, and employee channels. This role offers a chance to drive narrative during a platform evolution toward AI/ML and Automation.