Join Our Team | Agero, Inc. A Cross Country Group Company.

Join a talent community to receive updates about company news, industry insights, and new career opportunities at Agero. You'll be among the first to know about openings and can shape your career with a mission-driven company.

Join our call center talent community to be the friendly voice providing top-notch customer support. You'll solve problems, turn challenges into solutions, and grow your skills in a dynamic, rewarding environment.

You will be instrumental in developing, evaluating, and productionizing a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why. You'll build prediction models, incorporate them into the optimizer, and lead the team to successful outcomes.

You'll be the **first point of contact** for customers facing roadside emergencies, providing calm support and dispatching service providers. Your decisions directly impact **customer safety and satisfaction** in a fast-paced, high-volume environment. This role offers **fully remote training** and a supportive virtual team culture.

You'll be the first point of contact for customers experiencing **roadside emergencies**, dispatching service providers to ensure their safety and satisfaction. Your calm, empathetic support directly impacts our reputation as a **trusted driver assistance provider**.

You'll serve as the welcoming point of contact for visitors and manage incoming calls for Agero's Medford headquarters. You'll support office events, maintain shared spaces, and partner with teams to enhance the **employee experience**. This is a **3-month contract** role with creative freedom to rethink office amenities.

You'll lead the **GRC strategy** for a leading digital driver assistance platform, overseeing audit lifecycles and compliance frameworks like SOC2, PCI, and ISO 27001. Your work will directly protect **client trust** and enable secure innovation across engineering and legal teams. This role offers high visibility with the CISO and a path to shape cutting-edge GRC automation.

You will drive new business development and expand our footprint within assigned territories. You'll engage prospective B2B clients through site visits, face-to-face meetings, and virtual presentations to demonstrate our roadside assistance technology and call center solutions, managing the early-to-mid stages of the sales cycle.

You'll join a team supporting Agero's corporate strategy, driving data-informed decisions for commercial and product teams. Your core impact will be **providing critical insights** through quantitative analysis and research. This role offers **high visibility** and a chance to shape strategic initiatives with senior leadership.

You'll collaborate with cross-functional teams to ensure **quality assurance outputs** are accurate and insightful. Your work will drive **data-driven decision-making** for operational improvements. This role offers the chance to **shape QA processes** in a leading digital driver assistance company.

You'll handle inbound calls from customers experiencing roadside emergencies, dispatching service providers using digital tools. Your impact is ensuring every caller feels **safe and supported** during stressful situations. This role offers **paid training** and the chance to work with a leading **B2B driver assistance provider**.

You'll lead **data-driven initiatives** for Agero's Network group, dissecting complex datasets to identify patterns and **drive business growth**. You'll collaborate with stakeholders to **shape future strategies** and improve service provider performance.

You'll be the first point of contact for customers facing roadside emergencies, providing calm and empathetic support while dispatching service providers. Your quick decisions directly impact customer safety and satisfaction. This role offers **remote work** with **paid training** and a focus on **customer de-escalation**.

You'll lead **data product initiatives** from ideation to launch, delivering **data-driven insights** through reporting, analytics, and AI. You'll collaborate cross-functionally to drive product success and iterate quickly based on customer feedback.

You'll join Agero's engineering team building the **next-generation Swoop Platform** that manages millions of roadside events using short and long-term horizon optimizers. Your core impact will be driving engineering excellence by ensuring high-impact software with consistency and quality in a fully remote environment.

You'll act as the linchpin between raw data and actionable insights for Agero's Network group, driving **data-driven initiatives** to improve supply and demand understanding. Your core impact will be identifying patterns and delivering recommendations to **shape future strategies** for the top B2B driver assistance provider. This role stands out for its direct influence on **network performance and service quality** across a national provider network.

You'll handle inbound calls from customers experiencing roadside emergencies, providing calm and empathetic support while coordinating dispatch of service providers. Your quick decisions directly impact customer safety and satisfaction in a fast-paced, remote environment. **This role requires 100% attendance during a 2-week paid training** and offers **static production schedules that include weekend and holiday coverage**.

You'll serve as a **lifeline for customers** facing roadside emergencies, ensuring their safety through calm, empathetic support. You'll **dispatch service providers** accurately and coordinate with external teams to resolve breakdowns. This fully remote role offers **flexible shift options** and paid training.

You'll handle **inbound calls** from customers facing roadside emergencies, dispatching service providers with **accuracy and empathy**. Your quick decisions directly impact customer safety and satisfaction in a **remote, performance-driven environment**.