Promise

You'll experiment with and apply cutting-edge AI—from traditional ML models to the latest LLMs—to power applications that help families access essential services with dignity. You'll work across domains like OCR, document understanding, and classification, while also building **generalist models** that improve efficiency. This role blends research and application: sourcing from leading vendors and **open-source projects**, fine-tuning where needed, and **deploying models into production systems**.

You'll shape how Promise delivers and runs software, automating infrastructure on GCP, Kubernetes, and Terraform. Your core impact is enabling **product engineers** to ship **faster and safer** with fewer human-in-the-loop steps. This role stands out for its focus on **AI automation** of platform work.

You'll be the technical subject matter expert on our sales team, **collaborating with Account Executives** to understand client needs and map them to our products. You'll **present demos and respond to RFPs**, translating technical requirements into compelling value propositions. This role offers a chance to work at a **Fast Company recognized GovTech startup** backed by top investors.

You'll lead a team of Forward Deployed Engineers at a mission-driven GovTech startup, building and deploying production solutions for government and utility clients. You'll own customer engagements end-to-end, turning ambiguous problems into scalable, real-world impact. This role combines hands-on engineering with team leadership, working directly with stakeholders in high-stakes environments.

You'll experiment with and apply cutting-edge AI, from **traditional ML models** to **LLMs**, to power applications that help families access essential services with dignity. You'll work across domains like **OCR and document understanding**, directly impacting millions of lives.

You'll handle inquiries via phone, email, and text for Promise, a GovTech startup **modernizing utility debt assistance**. Your core impact is guiding clients through financial relief programs **with clear, compassionate support**. This role offers equity in a **Fast Company recognized innovative company**.

You'll lead the strategy and development of PromisePay, a flexible payments platform for utilities and government agencies. Your core impact is optimizing enrollment experiences and improving plan performance to ensure dignified, low-friction repayment for underserved communities. This role directly influences how public institutions turn complex systems into simple, human experiences.

You'll design and scale backend systems that power financial solutions for families in need. You'll build robust microservices and distributed systems while mentoring teammates. This role offers the chance to **solve complex problems** in a **mission-driven GovTech startup**.

You'll partner with government and utilities to design and deploy scalable solutions that drive adoption, efficiency, and revenue. You'll own outcomes from implementation to renewal. This role thrives on **complex problem-solving** and **measurable impact**.

You'll work hand-in-hand with utilities and government partners to integrate Promise's payment and relief products into their existing systems. You'll solve **complex integration challenges** and make sure our technology delivers where it matters most: in people's lives. This role combines strong technical fundamentals with the customer savvy to turn deployments into long-term partnerships.

You'll lead the technical vision and team behind Promise's Payment Plans platform, scaling a product that helps families nationwide avoid penalties with flexible, interest-free installments. You will set technical direction while staying hands-on, building secure and scalable systems for government and utility clients. This role offers the chance to drive **mission-critical work** at a **top GovTech startup** backed by renowned investors.

You'll build and scale the systems that power data-driven decisions across Promise. You'll own **data architecture end-to-end**, ship resilient pipelines, and create foundational data products. This role lets you work directly with product, engineering, and finance to design reliable architectures that drive strategy.

You'll design and build **intuitive web applications** that help families access essential public services during financial hardship. Using **React, TypeScript, and GraphQL**, you'll craft seamless user journeys and influence the frontend architecture as we scale. Your work will directly reduce financial stress for thousands of users.

You'll design and deliver end-to-end generative AI and LLM applications that power **public service transformation**. Your work will bring AI capabilities from concept to production, driving **automation and efficiency** across our platform. This role offers a chance to shape applied AI systems with **real-world impact at scale**.

You'll shape how people experience financial stability by designing intuitive web applications using React, TypeScript, and GraphQL. Your work will directly help families access essential public services during hardship. This role combines frontend architecture with backend integration, allowing you to mentor teammates and define engineering standards as we scale.

You'll be the first dedicated security generalist, setting strategic direction and shipping concrete improvements across our entire security surface area. You'll partner with Infrastructure to secure GCP and improve **cloud security** while strengthening application security and building a strong security culture. This role enables innovation for a mission-driven GovTech startup recognized as a Forbes Next Billion-Dollar Startup.

You'll be the first dedicated security generalist at Promise, a GovTech company building modern payment and benefits platforms for government agencies. You'll set strategic direction and ship concrete improvements across our security surface area. You'll partner with engineering to enable innovation while **maintaining a high security standard** and **building a strong security culture**.

You'll architect and **scale backend services** for a mission-driven fintech company helping families stay afloat. Your work will power **payments and financial products** that turn financial stress into stability. You'll also **mentor teammates** and shape engineering culture while solving complex problems at scale.

You'll work directly with utilities and government agencies to integrate Promise's payment and relief products into their existing systems, solving **complex integration challenges** and making sure technology delivers real impact. You'll build and improve products based on firsthand customer context, bridging engineering and customer needs. This role combines **strong technical fundamentals** with empathy and customer savvy to turn deployments into long-term partnerships.

You'll design and deliver **end-to-end generative AI and LLM applications** that transform how people connect with public services. Your work will **build AI pipelines for prompt engineering, fine-tuning, and RAG systems** and take new capabilities from concept to deployment. This role offers a chance to be on the **frontier of applied AI** with real-world impact at scale.

You'll partner with government and utility clients to design and deploy scalable solutions that drive adoption and revenue. You'll own end-to-end outcomes from implementation to long-term growth, translating **complex operational insights** into **measurable impact** for communities.

You'll lead the **Payment Plans platform** — the engine of Promise's business — guiding a high-performing team to scale this critical product for governments and utilities nationwide. You'll set technical direction, build alongside the team, and ensure the platform reflects **dignity-first values** while delivering measurable impact for families.

You'll lead design strategy for key product investments, creating end-to-end experiences that simplify complex workflows for residents and caseworkers. Your work will **shape the design system** and **drive measurable improvements** in adoption and completion rates. This role offers impact at a **Fast Company-recognized GovTech startup** backed by top investors.