Careers - Housecall ProNavigation

As an Account Management Associate, you will manage relationships with high-value home service professionals, ensuring their success and growth by driving account expansion, selling add-on products, and building trust-based partnerships. You'll analyze account performance, conduct business reviews, and collaborate cross-functionally to deliver a cohesive customer experience.

As a Software Engineer II, you will build and maintain scalable software solutions that support home service professionals, collaborate on architecture and design, and contribute to technical best practices. Your work directly improves users' lives, serving 75k daily users.

As a Senior Staff Product Manager for Risk at Housecall Pro, you will define the strategic vision for trust and safety across our platform, protecting payments, accounts, and communications. You'll work horizontally with 20+ product teams to build scalable fraud detection and abuse prevention systems, balancing security with a seamless experience for home service professionals.

You will define and execute the risk strategy for Housecall Pro's platform, protecting payments, accounts, and communications. You'll partner with engineering, risk operations, and analytics to build scalable fraud detection and abuse prevention systems, while mentoring teams and leading incident response efforts.

You will lead the evolution of our internal developer platform, building self-service tooling and reusable infrastructure patterns to reduce friction and accelerate engineering velocity across the organization.

You will lead the evolution of our internal developer platform, building self-service tooling and reusable infrastructure patterns to improve developer experience and engineering velocity. You'll work at the intersection of infrastructure, automation, and software engineering to reduce friction and help teams ship reliably.

You'll define the strategic vision for Housecall Pro's **partner marketing function**, driving growth through B2B2C campaigns. You'll own the partner channel's **enrollment goals** and collaborate across Sales, BD, and Product to turn partnerships into a durable growth lever. This role offers the opportunity to **build a function from scratch** at a rapidly growing startup.

You'll support the account management team in driving success for home service professionals by assisting with account retention, satisfaction, and engagement. You'll respond to inquiries, coordinate cross-functional communication, and optimize the customer experience to help Pros streamline their operations and grow their businesses.

You'll **retain core customers** by identifying root causes and offering tailored solutions. Collaborating with cross-functional teams, you'll **share insights** to improve products and reduce cancellations. This role stands out with **commission-based KPIs** and a focus on proactive outreach.

You'll manage a portfolio of home service Pros, **delivering completed books each month** and **explaining financial statements** to non-accountants. Your core impact: helping small business owners stay confident in their finances. You'll partner closely with internal bookkeepers and **enjoy exposure** to Tax, Payroll, and other teams.

You'll lead **risk-focused product initiatives** for a **vertical SaaS platform** serving residential field service professionals. You'll partner with engineering, operations, and analytics to build scalable protections that balance safety, customer experience, and delivery timelines. This role offers **the chance to impact millions of home service pros** while working across 20+ product teams.

You'll lead **Mobile FinTech strategy** for **Housecall Pro**, defining product vision and driving growth. You'll identify market opportunities and collaborate with cross-functional teams to deliver innovative mobile solutions. This role offers **high impact** in a rapidly growing startup backed by top-tier VCs.

You'll define the technical architecture for platform and product systems at a company serving home service professionals. You'll partner with senior leadership to translate business priorities into scalable execution, ensuring **AI-generated code** is trustworthy and **LLM-integrated features** are first-class concerns. This role offers a **remote environment** and the chance to shape engineering culture.

You'll **build robust infrastructure** for deploying, monitoring, and managing ML models in production. You'll partner with data scientists and product engineers to **operationalize complex models** and ensure peak model performance. This role offers the chance to **shape MLOps practices** at a growing fintech company focused on home service professionals.

You'll lead **performance marketing strategy** for a **rapidly growing startup** that serves home service professionals. Your core impact is driving customer acquisition and revenue growth through data-driven campaigns across paid search, social, display, and affiliate channels. This role offers the chance to **pioneer AI-powered marketing innovations** and build a world-class team.

You'll **bridge ML development with core engineering** at Housecall Pro, building and scaling production ML pipelines for a SaaS platform serving home service professionals. Your work directly impacts the reliability of features that help pros streamline operations. This role offers the chance to **work remotely with a global team** while leveraging **AI tools to improve workflows**.

You'll develop **innovative features** for Housecall Pro's flagship iOS application, working with product management to deliver **outstanding customer experiences**. Your work will directly impact **70k+ users** and help streamline home service professionals' operations.

You'll architect the **end-to-end Pro lifecycle** at a fast-growing SaaS company, leveraging **AI-powered omni-channel strategies** to drive retention and lifetime value. You'll lead a team to transform customer journeys with **data-driven experimentation** and cross-functional collaboration.

You'll partner with newly enrolled service professionals to build customized onboarding plans and support them through their first 30 days, ensuring they achieve their goals with our product. Your success is tied to their success, with uncapped earning potential through commissions.

You'll join Housecall Pro's Accounting Solutions team to **onboard and manage bookkeeping for US home service professionals** using our accounting platform. You'll **deliver month-end reconciled books** and guide customers through a white-glove journey. This role offers **exposure to embedded fintech products** like payments and banking.

You'll **design and build AI-enabled workflows** for a fast-growing home services platform, identifying inefficiencies and implementing **scalable process improvements** with no-code/low-code tools. This role stands out for its **hands-on, cross-functional impact** directly supporting service professionals.

You'll design and build **AI-enabled workflows** and digital solutions for a **home service platform**, identifying inefficiencies and implementing scalable improvements. You'll embed within cross-functional teams as a hands-on builder, research emerging AI tools, and measure the impact of your solutions.

You'll architect the end-to-end Pro lifecycle, from first brand touch through long-term retention. You'll lead an **AI-powered omni-channel strategy** that gets smarter with every interaction. This role offers the chance to **drive transformation** at a rapidly growing startup backed by top-tier VCs.

You'll lead **product-led growth strategy** across the full customer journey for a **rapidly growing SaaS platform**. You'll own acquisition, onboarding, and retention experiences, driving revenue impact through experimentation and AI-native solutions. This role offers the chance to shape the future of a **top-tier VC-backed startup**.

You'll facilitate and develop training for teams at a fast-growing startup supporting home service professionals. Your core impact is improving training effectiveness through data analysis and cross-functional collaboration. This role stands out for its hands-on ownership of curriculum design.

You'll define the future of **AI-driven user experiences** for home service professionals at **Housecall Pro**, a rapidly growing startup. Your core impact will be designing **intelligent automation and smart recommendations** that feel intuitive and trustworthy. This role offers the chance to shape the product vision for a platform that serves over 100 million homes.

You will own the onboarding experience for new service professionals, guiding them from enrollment through early adoption to ensure they realize value quickly. You'll build relationships, troubleshoot issues, and collaborate cross-functionally to drive retention and growth.

You will lead a team of Retention Specialists focused on retaining home service professionals. Your role involves driving key metrics, coaching team members, and ensuring a positive experience for customers at a fast-growing SaaS company.

You will design, build, and iterate on product features using Ruby on Rails and React, while improving development workflows and developer experience. Your work will help home service professionals streamline their businesses and save time.

As a Software Engineer II, you'll build and maintain scalable, reliable systems that serve 75k daily home service professionals. You'll take ownership of features from design to deployment, collaborate with cross-functional teams, and help shape technical direction while growing your expertise.

You provide first-level technical support to internal teams, troubleshooting hardware, software, and network issues to minimize downtime. You manage helpdesk tickets, assist with onboarding, and ensure IT systems run smoothly. Your role is key to maintaining infrastructure and supporting home service professionals.

In this role, you'll partner with newly enrolled customers to create customized onboarding plans and support them over their first 30 days to achieve their goals. You'll make outbound calls, listen to customer needs, and coach them on using the product to maximize retention and satisfaction.

You'll drive the **long-term technical vision** of our platform as a critical individual contributor and architectural leader. Your core impact will be leading the transition from a monolithic Ruby on Rails application to a **modern, event-driven, domain-oriented architecture**. This role offers high autonomy and the chance to **shape platform-wide engineering strategy** across multiple squads.

You'll drive software architecture and development for a platform that helps home service professionals streamline their businesses. Your work will directly impact thousands of small businesses across the US. You'll have the opportunity to mentor engineers and shape technical strategy in a fully remote, globally distributed team.

You'll own the onboarding experience for home service professionals, guiding them from enrollment to early adoption. Your core impact is building confidence and ensuring pros realize value quickly while reinforcing the value of Housecall Pro. This role stands out for its cross-functional collaboration with Sales, Marketing, Engineering, and Tech Support to drive retention and growth.

You'll join a **12-month in-office program** starting June 2025, embedding with teams to build AI tools that streamline operations for home service professionals. You'll identify inefficiencies, test automation solutions, and prototype workflows using generative AI. This program is open to recent graduates from any academic background, with a strong preference for non-technical majors.

You'll design, build, and iterate on **product features** for a **home service platform** that helps professionals streamline their businesses. You'll contribute across the stack and improve engineering workflows, shipping small, incremental improvements with high quality. This role offers the chance to grow as a **polyglot engineer** in a fast-paced, global team.

You'll be the primary point of contact for home service professionals during their **onboarding journey**, ensuring they realize value quickly and build confidence in the platform. Your core impact is driving **early product adoption** and reducing churn through proactive support and relationship building. This role stands out for its **ownership mindset** and cross-functional collaboration.

You'll **lead ML infrastructure** for a team supporting home service professionals. You'll design and automate end-to-end ML pipelines for **scalable production deployments**. This role offers **remote flexibility** and a chance to impact thousands of users.

You'll partner with cross-functional teams to identify inefficiencies and **automate workflows** using AI tools like ChatGPT and Python. You'll prototype solutions and measure their impact, gaining **hands-on experience** in a mission-driven setting. This in-office program is designed for recent graduates looking to launch their career.