Assembled

You'll own **Assembled's Scale tier customer experience**, managing structured programs like self-serve resources, community engagement, and light-touch interactions. Your impact is measured across the entire tier through **low churn, healthy renewal rates, and strong CSAT**. This role blends customer success instincts with technical support rigor in a high-volume, fast-paced environment.

You'll own full-cycle recruiting for go-to-market roles at **Assembled**, the platform unifying human and AI support operations. Your core impact will be closing top talent against bigger, flashier competitors by selling mission and growth. You'll have **true hiring manager partnership** and a culture that values creative sourcing and referral-driven hiring.

You'll lead a fullstack product team building **AI-powered workforce management** for customer support. You'll shape how tens of thousands of agents are staffed, partnering with PM, design, and ML engineers. This role uniquely blends **hard technical problems** (optimization, forecasting) with **people leadership** in a high-growth startup backed by top VCs.

You'll build autonomous AI agents for customer support on a unified platform orchestrating human and AI collaboration at companies like Canva and Etsy. Your work will directly impact how support teams deliver faster, smarter service. You'll tackle cutting-edge challenges scaling LLMs and improving RAG systems.

You'll join Assembled, the platform orchestrating human and AI support for top companies. You'll own technical evaluations, custom demos, and complex deals, building the SE playbook from scratch. This role offers **high autonomy** and **outsized impact** in a fast-growing market.

You'll own **frontend infrastructure**, build and evolve the **component system**, and champion **frontend performance** for a unified AI and human customer support platform. You'll collaborate with designers and engineers to ship polished interfaces.

You'll own **frontend infrastructure** and the **component system** that the entire engineering team relies on at Assembled, the unified platform orchestrating AI and human support agents. Your work will set the standard for performance and quality, making it faster and safer for every engineer to ship great UI. You'll also collaborate with designers and PMs on product features and interact directly with users.

You'll own Assembled's visual identity and design system for a **high-growth startup** redefining customer support with AI. You'll build **AI-native design systems** that automate repeatable tasks so you can focus on high-impact creative. This role offers real latitude to evolve a brand in a company backed by **$71M from top VCs**.

You'll own the **AI-powered workforce setup and onboarding experience** and drive **high-impact insights from our data platform foundation**. You'll work directly with support teams at top brands to build integrations and reporting that **delight customers and grow the business**.

You'll own day-to-day office operations and elevate the **in-office experience** for a **fast-growing tech company**. Your core impact is building a welcoming, efficient workplace that makes people excited to come in. This role is grounded in a spirit of **making things happen** alongside a collaborative People team.

You'll lead **technical deployment projects** for mid-market and enterprise customers at Assembled, the unified platform orchestrating human and AI customer support. You'll drive **revenue conversion, retention, and satisfaction** while shaping deployment best practices. This role offers **stock options and a competitive salary**.

You'll be the trusted partner for customers using **Assembled's unified support platform** that orchestrates human and AI agents. You'll handle everything from billing to deep technical troubleshooting, turning individual tickets into **company-changing improvements**. This hybrid role in London offers direct collaboration with engineering and the chance to **contribute code fixes**.

You'll lead technical implementations for mid-market and enterprise customers, guiding them from onboarding to go-live. You'll drive **customer relationships** and **revenue conversion** while shaping the implementation process as the team scales. This role offers a chance to **collaborate cross-functionally** with Sales and Customer Success.

You'll drive the vision for Assembled's **integrations and data platform**, ensuring contact center data flows accurately into the product. You'll partner with support leaders at top brands to turn insights into **actionable analytics** and own the **onboarding experience** for AI-powered workforce management.

You'll be the trusted partner for customers across their entire journey with Assembled, mastering the product and resolving technical issues. You'll turn customer tickets into company-changing improvements and contribute code fixes to Engineering. **This onsite role** is based in **San Francisco** with a team that values ownership and collaboration.

You'll build the foundation of Assembled's platform, powering products that orchestrate AI and human support agents. Your work will directly impact scalability, reliability, and efficiency for enterprise customers like Canva and Etsy. You'll tackle **foundational problems** across infrastructure, data platforms, and integrations in a **high-growth startup** environment.

You'll build **forecasting interfaces** and **scheduling algorithms** for support teams at companies like Canva and Etsy. Your work directly optimizes the balance between human agents and AI to deliver faster customer service. Backed by **$71M in funding**, you'll join a mission-driven team redefining workforce management.

You'll work on **predicting contact volume** for customer support and **scheduling thousands of agents** using machine learning. Your core impact is optimizing the balance between human and AI agents to deliver faster, better service. Backed by $71M from top VCs.

You'll lead the **Forecasting and Scheduling team** at Assembled, building algorithms and user experiences that optimize human and AI agent staffing for customer support. Your work will directly shape how tens of thousands of agents are staffed and how hundreds of millions of dollars in support spend are allocated. This role combines hard technical problems with product leadership, reimagining workforce management for the AI era.

You'll own **Assembled's most critical partnership relationships** and build the next wave of ecosystem partnerships that define our go-to-market motion. Partnerships drive **30% of revenue**, and you'll manage strategic alliances from executive relationships to co-sell execution.

You'll own **full-cycle recruiting** for engineering, product, and design at a **fast-growing startup** backed by $71M. You'll partner with execs on **3 top priorities at a time** to shape the recruiting function.