Customer Retention Manager
You will lead a team of CFL representatives to manage attrition, improve customer loyalty, and drive sales. You'll design retention strategies, handle escalated issues, and use data to optimize performance.
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
cpisecurity.comCustomer Retention Manager
You will lead a team of CFL representatives to manage attrition, improve customer loyalty, and drive sales. You'll design retention strategies, handle escalated issues, and use data to optimize performance.
Collections Manager
You will lead the collections team to ensure high performance, enforce policies and SOPs, proactively address friction points, and collaborate across departments to improve efficiency and customer satisfaction.
Charleston Residential Service Technician
You'll service residential security systems for current customers, ensuring accurate and timely issue resolution while earning performance-based income. This role offers comprehensive training, uncapped commissions, and opportunities for career growth.
Chief Revenue Officer
As Chief Revenue Officer, you will lead growth strategies, drive revenue acceleration, and oversee sales and business development across residential, builder, and commercial channels. You will also spearhead M&A activities and partner with the executive team to shape CPI Security's strategic direction.
Salesforce Engineer
$100k-$130k / year
You'll implement enterprise features on Salesforce in a multi-cloud environment, leveraging over 16 core components. You'll act as a delivery agent through the full SDLC and influence business process improvements. This on-site role offers the opportunity to work with a fully embraced Salesforce platform.
Senior Marketing Analyst
Charlotte, North Carolina, United States
$90k-$120k / year
You'll lead marketing analytics strategies for a **leader in security and smart home solutions** in Charlotte, NC. You'll drive data-driven marketing, campaign optimization, and ROI measurement across omnichannel campaigns. You'll build a **test-and-learn culture** and create measurement frameworks that improve performance visibility.
Senior UX Designer
Charlotte, North Carolina, United States
$100k-$140k / year
You'll design intuitive, accessible digital experiences across web, mobile, ecommerce, and customer portals for **CPI Security**. Your work will improve the customer journey from product discovery to post-purchase support. You'll partner with cross-functional teams to turn customer needs into effective solutions.
Corporate Receptionist
Charlotte, North Carolina, United States
$35k-$45k / year
You'll greet visitors, manage front desk operations, and support administrative tasks for CPI Security's corporate office. Your work ensures a welcoming experience for everyone entering the building. This role offers **competitive pay**, **comprehensive benefits**, and **career growth opportunities**.
Product Owner
$100k-$130k / year
You'll act as a bridge between stakeholders and the development team, ensuring the team delivers high-quality products aligned with business objectives. Your core impact will be maximizing value by defining and prioritizing the product backlog. This role offers the chance to **shape the product roadmap** and **foster an Agile culture** at a leading security company.
Commercial Security Installation Technician
$60k-$80k / year
You'll install smart security solutions for commercial customers, ensuring systems exceed expectations. Your work directly protects company assets and employees. This role offers uncapped commission potential and a company vehicle.
Revenue Recovery Specialist
$42k-$52k / year
You'll manage collection efforts for **delinquent accounts** at CPI Security, a leader in security solutions. Your work directly reduces delinquency while providing **outstanding customer service**. This role offers **comprehensive training** and a supportive team environment.
Residential Installation Technician
Myrtle Beach, South Carolina, United States
$45k-$60k / year
You'll install **state-of-the-art home security systems** for residential customers, ensuring quality and customer satisfaction. Your work directly impacts homeowners' safety. This role offers **performance-based income** and **career mobility** within a supportive team.
Residential Installation Technician
Hickory, North Carolina, United States
$45k-$60k / year
You'll install **home security solutions** for residential customers using wiring diagrams and safety standards. Your core impact is delivering **high-quality installations** and exceptional customer service. This role offers **uncapped commission** and career mobility.
Marketing Manager - Customer Retention & Lifecycle
$100k-$130k / year
You'll own and drive customer retention and revenue growth efforts across **email and SMS channels**. You'll build and optimize customer journeys to deepen engagement, reduce churn, and grow lifetime value. This role offers the chance to shape personalization and segmentation capabilities for a market leader.
Residential Upgrade Technician
$60k-$60k / year
You'll perform **in-home security system upgrades** and identify opportunities to **add products and services** to ensure complete customer satisfaction. This role offers **uncapped commission** and a company fuel card.
Residential Upgrade Technician
Raleigh, North Carolina, United States
$60k-$60k / year
You'll perform **in-home upgrades** of residential security systems, ensuring complete customer satisfaction. Your core impact is identifying upsell opportunities and **providing quality upgrade services**. You'll enjoy **uncapped commission** and a supportive company culture.
DevSecOps Engineer
Charlotte, North Carolina, United States
$145k-$195k / year
You'll embed **security across the entire application delivery lifecycle** at CPI Security, working at the intersection of Salesforce delivery, cloud infrastructure, and application security. You'll drive efficiency by embedding controls, automation, and threat-aware thinking into every pipeline, deployment, and platform. This role is not traditional DevOps—it's a chance to **partner with engineers and security teammates** to ship faster and safer.
Residential Service Technician
Greensboro, North Carolina, United States
$60k-$60k / year
You'll install and service **home security solutions** for **residential customers** in the Greensboro area. Your work directly impacts customer safety and satisfaction while earning **performance-based income**.
Greater Savannah Residential Installation Technician
Savannah, Georgia, United States
$45k-$60k / year
You'll install **home security systems** for residential customers, ensuring **quality installations** and **excellent customer service**. Represent CPI Security professionally while earning performance-based income.
Commercial Installation Technician
Charlotte, North Carolina, United States
$60k-$80k / year
You'll install **smart security solutions** for commercial customers, ensuring **complete customer satisfaction** and protecting company assets. This role offers **performance-based income** with uncapped commissions.
Commercial Installation Technician
Knoxville, Tennessee, United States
$70k-$80k / year
You'll install **smart security solutions** for commercial customers, ensuring **complete customer satisfaction** and protecting **company assets**. You'll train customers on new systems and collaborate with the team.
Residential Upgrade Technician
Charlotte, North Carolina, United States
$45k-$60k / year
You will **install state-of-the-art home security solutions** for residential customers in Charlotte, NC. Your work directly **enhances customer safety and satisfaction** through quality installations and product recommendations. This role offers **performance-based income** with uncapped commission.
Product Owner
Charlotte, North Carolina, United States
$95k-$130k / year
You'll **own the product backlog** and act as the bridge between stakeholders and developers. Your decisions will directly shape **customer-centric solutions** in an **Agile environment**.
Residential Installation Technician
Charlotte, North Carolina, United States
$45k-$60k / year
You'll install **state-of-the-art home security solutions** for residential customers. You'll build relationships and offer additional products to enhance their experience. This role offers **performance-based income** and career growth.
Charleston Residential Installation Technician
$45k-$60k / year
You will install state-of-the-art home security solutions for residential customers, provide excellent customer service, and ensure quality installations. This role offers performance-based income and career growth in a supportive company culture.
Customer Retention Specialist
$50k-$80k / year
You will provide fantastic customer service focused on dispute resolution, build value in the CPI brand, and use solutions-based approaches to retain customers considering cancellation. You'll handle calls with empathy, troubleshoot technical issues, and work to meet retention goals.
Director, Demand Generation
$130k-$170k / year
You'll lead integrated inbound and outbound campaigns to generate qualified leads for CPI Security's residential and commercial solutions. You'll drive **marketing-qualified leads** and support **significant revenue growth** by partnering with sales, product, and content teams.
HR Data & Systems Specialist
$65k-$90k / year
You'll own and optimize the **UKG HRIS system**, ensuring data accuracy and system efficiency. You will **drive seamless user experiences** across all HR functions. This role offers **the chance to impact a top workplace culture** at a fast-growing security company.
Senior Data Engineer
$130k-$160k / year
You'll **design and implement a cloud data warehouse** using data vault 2.0 and dbt, balancing **70% hands-on engineering** with **30% architectural governance**. You'll mentor junior engineers while building scalable data pipelines on Snowflake. This on-site role offers a unique blend of implementation and strategy.
Community Events Coordinator
$40k-$55k / year
You'll execute **community events**, **sports activations**, and **sales events** for CPI Security. You'll manage logistics, vendors, and on-site execution to ensure events run smoothly. This role loves checklists and thrives in a fast-paced environment.
Commercial Installation Technician
$70k-$80k / year
You'll install **smart security solutions** for commercial customers at CPI Security. You'll ensure **complete customer satisfaction** while protecting company assets and employees. This role offers **performance-based income** and ongoing training.