Included Health

You'll provide **empathetic support** to members navigating healthcare benefits, handling high-volume inbound calls. You'll resolve issues using **established workflows** to empower members. This remote role requires bilingual proficiency in **English and Spanish**.

You'll build, test, and deploy user experiences in our mobile application. You'll partner with Product and Design teams to create **frictionless user experiences**. This role is fully remote with a focus on **performance optimization**.

You'll **own the TA systems roadmap** and **drive AI and automation** across the recruiting lifecycle. Your core impact: improving recruiter productivity and scale through technology, while shaping a more strategic, technical Talent Operations function.

You'll serve as a strategic consultant to commercial teams, designing **alternative plan designs** for healthcare clients. You'll drive **winning proposals** by translating client challenges into actionable solutions. This role blends sales, product, and analytics to impact growth and retention.

You'll measure and communicate organizational health metrics as the team's Workday reporting expert, enabling cross-functional teams with scalable data solutions. Your impact will drive insights for profitability, engagement, and retention.

You'll manage **Included Health's marketing website** and lead **B2B SEO, GEO, and AIO strategies** to drive pipeline. You'll partner with brand, growth, and web platform teams to create compelling digital journeys from first touch to conversion.

You'll serve as a key liaison between Included Health and external stakeholders, representing the company at conferences and delivering educational sessions. You'll support client relationships and sales teams while contributing to strategic growth, with opportunities to deliver clinical navigation services as needed.

You'll implement technical solutions for large clients, collaborating with Engineering and Product to customize and optimize services. You'll act as technical liaison, resolve issues, and ensure seamless experiences. **This role offers direct impact on member healthcare** and **cross-functional teamwork**.

You'll design and implement **cloud security controls** in AWS, focusing on **authorization frameworks** and **just-in-time access**. Your work will directly protect sensitive health data and reduce HIPAA incidents. This role offers deep technical ownership in a mission-driven healthcare company.

You'll join a **talent community** for **Licensed Behavioral Health Clinicians** passionate about raising healthcare standards. Your interest will help our team connect with you for future opportunities.

You'll lead complex customer implementations and **drive major team projects** for a healthcare transformation company. You'll act as a **primary technical liaison** during high-stakes escalations and **mentor the broader team** in agentic development.

You'll design and build **core systems, APIs, and services** that power a platform improving healthcare accessibility. You'll **drive technical quality** and mentor teammates to deliver impact at scale.

You'll manage analytics for Included Health's performance guarantees across strategic accounts, building data pipelines and dashboards to mitigate financial risk. You'll provide technical support for client renewals and identify revenue exposures through recovery analytics. This role offers the opportunity to shape contract governance and work cross-functionally in a fast-paced healthcare analytics environment.

You'll join the Clinical Quality and Safety team at **Included Health**, working to raise healthcare standards through **clinical AI quality assurance** and oversight. Your impact will include reviewing member interactions for safety and quality, supporting AI tool governance, and contributing to URAC/NCQA-aligned quality operations in a **virtual care model**.

You'll set the Compensation strategy and philosophy for a **remote-first healthcare company**, leading all aspects of base pay, equity, variable pay, and clinical compensation programs. You'll partner with Finance, Legal, and senior leaders to link compensation to business outcomes and differentiate Included Health in the talent market. This role offers **ownership of equity programs** and **Compensation Committee exposure**.

You'll manage **full-cycle recruiting** for a high-volume portfolio of roles, partnering with hiring managers to fill positions quickly and equitably. Your core impact is driving hiring speed, consistency, and quality in a fast-paced environment. This role stands out for its focus on **inclusive hiring practices** and data-driven process improvement.

You'll lead **platform partnership strategy** and **close complex multi-party deals** for Included Health, a digital healthcare platform. Your work will directly drive revenue growth and expand access to virtual care and navigation solutions.

You'll drive **insight generation** for complex projects and **develop models of cost and quality** to support navigation and match services. Your work will directly improve member outcomes and lower costs.

You will design, implement, and automate robust security controls across application stacks and cloud environments to strengthen end-to-end security posture. Your work will directly contribute to preventing unauthorized PHI access and exfiltration while advancing overall security maturity and resilience.

You'll lead engineering teams building Included Health's virtual care platform. You'll **shape technical strategy** and **mentor a high-performing team** to deliver solutions that improve millions of lives.

You'll lead **executive-level searches** and build the **Executive Search function** at Included Health, a high-growth healthcare company. You'll serve as a trusted advisor to C-suite leaders while managing a small team and refining processes for **high-quality, inclusive hiring**.

You'll design and implement **robust security controls** for AWS and GCP environments at a healthcare company, preventing **unauthorized PHI exfiltration**. This remote role reports to the CISO and involves **building security automation** in Python and Go.

You'll lead a team of clinicians providing **virtual imaging and referral support**, ensuring high-quality, patient-centered service. Your core impact is blending **operational oversight and people leadership** to meet performance goals. This role stands out for its clinical expertise within a **fast-paced telehealth environment**.

You'll provide **empathetic, high-volume support** to members navigating healthcare benefits. You'll **resolve inquiries** about coverage, costs, and provider networks. This role **offers remote flexibility** and comprehensive training.

You'll lead **cross-team product initiatives** and shape the technical strategy for **member-facing solutions** at Included Health. You'll partner with Product, Design, and Data to drive architectural decisions and elevate engineering standards.

You'll lead **development of production services** and **partner with Product and Design** to build features for delivering care. You'll own your work from idea to production, ensuring **metrics, monitoring, and security**.