Jobs at Gusto, Inc.

You'll lead discovery and design for a new benefits product, creating clear and trustworthy experiences for small businesses and their employees. You'll work cross-functionally and use AI to prototype, ship UX, and define strategy.

As a Senior Compensation Partner at Gusto, you will build and scale compensation programs that attract, retain, and reward top talent. You'll use data, AI tools, and automation to ensure fair and competitive pay, partnering with HR, Finance, and leadership to shape strategy.

You will own Gusto's customer onboarding experiences, driving conversion by simplifying complex payroll and expansion onboarding. Collaborate with core experience, growth, and product teams to increase conversion through AI-powered experiences that guide customers through their journey.

You will leverage customer feedback and operational metrics to shape product and service strategy for a new Gusto benefits product, collaborating with cross-functional teams and using AI tools to accelerate service design and insights.

You will lead a team of six to design, develop, and deploy AI-powered applications that enhance customer experience within Gusto's payroll operations. You'll collaborate with AI Scientists and Product Managers to build intelligent automations, leverage data for insights, and drive product initiatives in a fast-paced startup environment.

You will lead the development of a product business that unlocks tax credit savings for small business customers, partnering with Engineering, Design, Ops, and Data Science to drive innovation and growth. Your work will directly help small business owners save money and thrive.

As a Staff Product Designer, you'll lead design strategy and execution for contractor products, driving foundational shifts to platform and customer experiences. You'll work cross-functionally to shape vision, iterate on features, and champion inclusive design, while leveraging AI to accelerate prototyping and decision-making.

You will design, build, and test core products like Payroll, Benefits, and HR, while mentoring engineers and collaborating with cross-functional teams to deliver customer-facing features that power small businesses.

You will architect and lead the operational foundation for Gusto's new broker-dealer entity. You'll design policies, oversee money movement and trade clearing, manage escalations, and ensure FINRA/SEC compliance, directly impacting customer asset security and regulatory standing.

You will own the strategy, roadmap, and execution for Gusto's foundational Tax Platform systems, defining multi-year direction, collaborating with Engineering, Compliance, and other teams to modernize legacy systems, and driving adoption of platform capabilities to improve accuracy, trust, and scalability.

You'll lead our product development team, driving AI integration across our core payroll products and SDLC. You'll transform DevOps and QA into strategic partners, ensuring high performance and availability while championing innovative AI features.

You will design experiences for time tracking, scheduling, and attendance management, collaborating with PM, Engineering, and Data to ship end-to-end product initiatives that help small business owners and employees manage time with ease.

You will lead design for Gusto's Payroll product area, managing a team of designers and setting UX direction to simplify complex payroll workflows. Your work will involve defining a long-term UX vision, leading automation and AI initiatives, and mentoring designers to ensure high-quality, consistent experiences.

You will own and evolve the security foundations behind Gusto's products and AI/LLM experiences, securing core services, data, and AI-powered features. You'll partner across the company to solve high-impact problems and ship reliable, secure features quickly and safely.

You will lead the transformation of Gusto's benefits administration platform, owning post-selection workflows like carrier implementation, enrollment fulfillment, and customer visibility. You'll drive strategy, define product direction, and collaborate cross-functionally to build a differentiated PEO offering for SMBs.

You will lead the integration of AI and automation across Gusto's enterprise applications ecosystem, designing MCPs and AI agents to make enterprise workflows smarter and more autonomous. You'll partner with Finance, Business Ops, and Engineering to shift ERP systems from reactive to predictive, ensuring security and compliance.

You will own the development of new business lines for payroll tax products, leading discovery, strategy, and execution from 0 to 1. You'll partner with engineering and cross-functional teams to define product direction and deliver outcomes using AI-powered solutions.

You'll lead the team of facilitators and oversee delivery of high-impact learning programs at Gusto. You'll drive facilitation strategy, cohort experiences, and program execution to ensure engaging and inclusive learning. This role offers the opportunity to shape how teams learn in a customer-focused organization.

You'll enhance **developer productivity** by improving asynchronous processing tools and systems at Gusto. Your impact will include **hardening async infrastructure** with Kafka and Sidekiq. This role offers **AI tool integration** for large-scale code migrations.

You'll **manage end-to-end health insurance enrollment** for small businesses, ensuring accurate and timely delivery of benefits. You'll work across carrier portals, Salesforce, and internal systems while leveraging **AI tools to enhance efficiency**.

You'll **lead the technical direction** of Gusto's internal Commerce Platform, owning architecture and delivery of systems that power packaging, pricing, and product delivery for **500,000+ small businesses**. You'll partner with product, data science, and cross-functional teams to build reliable, scalable platform infrastructure.

You'll manage **group health insurance enrollments** and act as the **link between customers and carriers** to ensure coverage is accurate and on time. You'll work across carrier portals, Salesforce, and internal systems while leveraging **AI tools** to enhance efficiency.

You'll design and deliver engaging office experience programs that foster a connected and inclusive workplace for **hundreds of Gusties**. As the key point of contact for on-site events and communications, you'll **align experience initiatives with company values** and use **AI tools to automate feedback analysis and workflows**, directly shaping how employees interact and thrive.

You'll join Gusto's foundational service design team, shaping AI-enabled customer experiences for payroll, HR, and benefits. You'll **design resilient customer journeys** that coordinate across AI, product, and human teams, and **build AI-assisted workflows** that help teams anticipate service implications before launch. This role offers **direct impact on cross-cutting service experiences** with strong executive support.

You'll own the **end-to-end product strategy** for Gusto's Document Studio, helping small businesses navigate HR decisions with **AI-powered document generation**. You'll partner closely with engineering, design, and legal to ship **trusted, compliant documentation** at scale.

You'll guide small business owners through complex benefits questions via phone, email, and chat. You'll own each customer interaction from start to finish, **ensuring accurate resolution** and advocating internally to **influence product decisions**. Join a team dedicated to **maintaining a high NPS score** while supporting thousands of businesses.

You'll be the go-to partner for **B2B plan sponsors**, managing inbound inquiries and proactively reaching out to at-risk accounts. You'll drive retention through **consultative, thoughtful service** at the intersection of customer experience and product feedback. This role lets you make a visible impact on both client satisfaction and business outcomes.

You'll **guide small business owners** through integrating their benefits with Gusto, ensuring a smooth onboarding journey from sign-up to implementation. You'll **own the entire customer experience**, proactively surfacing blockers and coordinating with internal and external partners. This role combines **project management and consultative customer service** in a fast-paced, AI-native environment.

You'll act as the single point of contact for retirement benefits support, building trust through **proactive education** and **consultative guidance**. Your mission is to empower small businesses to optimize their retirement plans and drive employee engagement. This role leverages **AI-assisted tools** to accelerate research while upholding accuracy.

You'll join Gusto's Retirement Implementation team, setting up customers with new 401(k) plans while providing a **delightful experience**. You'll use your project-management skills to streamline plan administration and drive operations. This role is part of a company that supports over 500,000 small businesses nationwide.

You'll architect the AI platform that accelerates engineering across Gusto, redefining how the entire organization builds, tests, and ships software. You'll design **multi-agent systems** and **context-aware AI tools** to eliminate developer friction. This role directly multiplies the velocity of hundreds of builders.

You'll own the strategy and delivery of Gusto's data governance program as the company becomes AI-native. You'll **set the multi-quarter vision** and **run delivery across the governance portfolio**, from RBAC to data pipeline governance. This role sits at the **intersection of security, compliance, and platform engineering** where governance helps Gusto move faster.

You'll own **high-impact web experiences** from wireframe through production handoff, designing **responsive marketing pages**, campaign landing pages, and interactive brand moments. You'll collaborate with engineers and marketers to ship work that defines the brand while **raising the bar** through design systems and AI-enabled workflows.

You'll own the edit and motion for brand films, product stories, and social content, from rough cut to final delivery. You'll shape narrative arcs through pacing, sound design, and animation, collaborating with marketing partners. This role blends **high-craft storytelling** with **fast-turn social work** in an in-house creative studio.

You'll guide small business owners through health benefits decisions, serving as their primary contact. You'll **build lasting relationships** and **simplify complex benefits concepts** with clarity. This role combines client management with **expert benefits guidance** in a supportive team environment.

You'll turn new BenOps hires into confident teammates through live coaching and practice. During slower periods, you'll build job aids and microlearning. You'll shape readiness standards using performance data.

You'll partner with 2-3 leaders in Gusto's R&D organization to **ensure smooth operations** and drive **cross-functional alignment**. Your work will directly enable **AI-driven projects** that accelerate Gusto's mission.

You'll partner with risk leaders to drive **data-driven decisions** using experimentation and causal analysis. Your work will directly reduce fraud and improve **small business outcomes**. You'll integrate AI-assisted practices to accelerate analysis and expand insight reach.

You will lead the AI design vision across Gusto, defining how AI behaves and earns trust across the platform. You'll shape interaction models, UX principles, and product direction for AI-powered features, working with senior leaders to ship high-impact, customer-facing capabilities that help small businesses work more efficiently.

You'll build **Gus, Gusto's AI-powered assistant**, and create scalable solutions that serve millions of users. Your work will enable small businesses to work better with AI. You'll own projects end-to-end, from specs to deployment, using **modern AI capabilities** and full-stack engineering.

You'll own the signed-out product experience on Gusto.com, balancing improvements for new customers with long-term platform scalability. You'll partner with growth and GTM teams to **ship new campaigns** and **increase experiment success**. This role offers high ownership in a lean, AI-native product team.

You'll join the Data Engineering team to build scalable data pipelines and data products that drive business and customer impact. You'll partner with analytics, product, and engineering teams to solve loosely defined problems end-to-end. This role offers the chance to work with **cutting-edge cloud platforms** like Snowflake, Redshift, or BigQuery and **leverage AI** in data engineering.

You'll define and lead Gusto's social and influencer strategy to grow brand awareness among small businesses. You'll build a high-performing team and oversee content strategy and influencer programs. This role is a key leadership position within our AI-native marketing organization.

You'll join the Identity Engineering team to build **secure login and authentication** features for Gusto's native Android app. You'll architect, build, and refine authentication solutions that protect **customer accounts** while delivering a frictionless user experience. This role offers the chance to work with **biometric authentication** and passkey technologies at scale.

You'll join the Unified Service Platform team as an AI-native architect, designing **intelligent agentic solutions** that transform GTM and service operations. You'll own the **lead-to-cash roadmap** and drive platform excellence across Gusto's ecosystem.

You'll architect and build data infrastructure at Gusto, supporting Data Science and BI teams across the company. You'll own solutions end-to-end, handling vast amounts of data in batch and real-time. **This role offers the chance to shape the data stack at a company serving 400,000 small businesses**.

You'll collaborate with senior stakeholders at large accounting firms to drive adoption and value from GustoPro. Your core impact is scaling the enterprise partner success motion and establishing best practices. This role stands out as a builder opportunity in a fast-moving environment.

You'll **build and run the Labs system** that governs operational change across **Gusto's Benefits organization**. Your impact is measured by leverage: how much work the system handles without you. This **AI-native role** requires designing agents and automations to power parallel pilots.

You'll own complex **Consumer Money cases** including disputes, fraud investigations, and account locks for **Gusto's Wallet and Cash Accounts**. Your work protects member funds and ensures compliance with critical timelines. This role offers the chance to deepen your expertise in regulated financial operations while using **AI tools** to improve efficiency.

You will serve as a Technical Lead across multiple teams in the Money Group, defining the long-term technical vision for systems that power cash flow management, lending, expense controls, invoicing, payments, and tax optimization. You'll set architectural direction across 5+ teams, prototype new product lines, extract services from the monolith, and mentor engineers, with hands-on coding and strategic planning.

You will architect an AI-driven platform that empowers Go-to-Market and Service teams to focus on high-value human connection, leading the transition from legacy systems to a proactive, agentic exoskeleton. You'll build product mechanics for an AI-Human-AI loop and ship real-time tools that eliminate cognitive load across voice, chat, and email.

You'll lead a core Data Science Analytics team at Gusto, shaping product and business strategy through data and AI. You'll balance strategic influence with hands-on craft, guiding senior leaders and coaching data scientists. This role offers the chance to drive impact at the heart of a mission-driven company serving 500,000+ small businesses.

You'll **scale customer experience strategy** for Gusto's API-based embedded payroll product, partnering with internal CX teams and partner organizations. You'll build and lead a team of 10+ to refine service models and drive operational excellence.

You'll help small business customers choose Gusto through phone, chat, and email interactions. You'll match our people platform to their needs, demonstrating **advisory sales skills** and **customer success skills**. You'll use **AI-powered workflows** as a core part of how you sell.

You'll own **Gusto's Voice of Customer program** end-to-end, leading a small team of analysts. You'll drive **NPS strategy** and deliver **executive-level storytelling** that translates customer insights into business action. This role keeps the entire organization anchored to the customer experience.

You'll join Gusto's Revenue Operations team to power **go-to-market decisions** with **trustworthy data** and **AI-driven insights**. You'll build dashboards and analyses that help Retirement leaders understand pipeline, performance, and growth opportunities.

You'll set the **UX vision and strategy** across the Money and Risk teams at Gusto, shaping the financial platform for small businesses. You'll drive high-impact design opportunities that connect **AI-first financial experiences** with trust and clarity. This role defines what's possible at scale, working alongside product directors and engineering leaders.

You will build and maintain foundational data infrastructure to scale Gusto's sales efforts, partnering with GTM analysts to design, build, and maintain data pipelines and dashboards. You'll own sales data end-to-end, focusing on transformation, design, and visualization, and establish best practices for systems design and AI workflows.

As a Senior Product Manager on the Contractor Products team, you'll own end-to-end contractor management solutions for small businesses, from onboarding to payments and compliance. You'll drive strategy, build 0-to-1 products, and collaborate cross-functionally to simplify contractor management and create durable competitive advantage.

You will act as a single point of contact for retirement benefits inquiries, helping small businesses optimize their plans and drive employee engagement. You'll build client loyalty through proactive education and consultative support, using AI tools to accelerate your work while maintaining accuracy and compliance.

You will lead data science efforts for Growth and Core Products at Gusto, applying experimentation, statistical inference, and causal analysis to drive strategic decisions. You'll partner closely with Product, Engineering, and other teams to define metrics, deliver insights, and scale data best practices across the organization.

As a Staff Software Engineer on Core Platforms, you'll design and build foundational services that power Gusto's products, mentor other engineers, and scale large Ruby/Rails and React applications. You'll work across the full lifecycle of systems, from architecture to performance ownership, enabling product teams with reliable backend services and directly impacting the livelihoods of millions of small business owners.

You will define how every builder at Gusto ships high-quality products with AI assistance. You'll lead development of AI tooling that teaches people and LLMs to use the design system correctly and drive experiments to improve AI-assisted builder workflows.

You'll own end-to-end sales compensation administration, plan design, and analytics for assigned segments at a high-growth company that supports small businesses. You'll leverage AI tools to automate tasks and drive insights, acting as a strategic partner to Sales, Finance, and Revenue Operations.

In this role, you will be the primary contact for health insurance benefits support and renewals, helping small business owners navigate group benefits for the first time and make ongoing decisions. You'll own the customer journey through inbound and outbound communication, leveraging AI tools and collaborating with internal teams to deliver expert, consultative support.

You will architect, deploy, and own distributed database systems on Kubernetes, coordinate zero-downtime migrations, and drive efficiency improvements across storage infrastructure. You'll partner with product teams and mentor engineers to enable rapid product development.

You'll guide projects end-to-end in Pay Group Engineering, building the future of Gusto's Payroll and Tax systems. You'll **collaborate across teams** to improve scalability and extensibility, making complex compliance simple for customers. This role offers the chance to **work on large-scale Ruby/Rails and TypeScript/React applications** and **mentor fellow engineers**.

You'll lead product discovery and strategy for **Workflows in Gusto Pro**, driving impact for accountants who serve small businesses. You'll build **AI-native solutions** that simplify payroll tasks and delight users. This role offers **high ownership in a lean, empowered team** at a mission-driven company.

You'll design and build core money movement or risk platform services at Gusto, a company serving 400,000+ small businesses. Your work will **power the livelihoods of millions** and **set engineering standards** across the team. You'll collaborate with product, data, and design teams to launch new capabilities.

You'll partner with Product, Engineering, Data, and Research to shape strategy and create a cohesive retirement experience. Your core impact is improving adoption and retention by designing across payroll and retirement touchpoints. This role stands out for being part of an **AI-native design organization** where you'll use AI to **prototype ideas quickly** and **ship quality UX**.

You'll lead the Payroll product and business area at Gusto, overseeing strategy, roadmap, and performance for the core product used by 400k+ small businesses. You'll directly manage a team of senior PMs and collaborate cross-functionally to deliver a best-in-class **payroll experience**. This role offers high autonomy and the chance to **shape the future of payroll for millions of small business owners**.

You'll own programs that turn customer advocacy into scalable acquisition, accelerating referral programs, activating reviews, and tapping emerging channels. Using AI, you'll surface high-intent advocates and personalize outreach to drive measurable growth. This high-visibility role offers the chance to optimize a mature program while building net-new capabilities.

You'll drive the **strategy and roadmap** for Gusto's Reporting team, delivering **AI-powered reporting experiences** to small businesses. Your work will shape how customers understand payroll and benefits data, with a clear vision for blending traditional reports with AI-driven answers.

You'll design and scale the AI platform at **Gusto**, enabling internal teams to build intelligent agents. Your core impact will be owning the full lifecycle from problem framing to production deployment. You'll shape technical standards and mentor engineers across the organization.

You'll lead **edge and network security strategy** at Gusto, owning Cloudflare WAF, DDoS protection, and Zero Trust rollout. Your work protects payroll, benefits, and HR systems for hundreds of thousands of small businesses. You'll serve as a **force multiplier** across the security org, making high-impact architectural decisions that compound over time.

You'll partner across Product, Finance, and Go-to-Market to develop **pricing and monetization strategies** for a suite of embedded financial services. You'll own cross-functional projects with **direct executive visibility** and shift from a traditional commercial strategy role to an **AI-powered builder program**.

You'll design and build an internal platform that lets engineers deploy production-grade systems in a self-service manner, turning operational toil into product-grade automation. You'll own the **AI-agent surface** for our platform, creating MCPs and structured tool catalogs that let agents drive infrastructure workflows safely. This role sits at the intersection of Infrastructure, Developer Productivity, and Security, driving a **multi-year strategic effort** to shift operational tasks into a product-driven platform.

You'll drive **people operations** for small business clients at Gusto, leveraging cutting-edge technology to refine HR processes. This role offers a chance to **support 500,000+ businesses** and work in a dynamic environment. You'll be part of a team that values **AI fluency** and continuous learning.

You'll serve as the primary point of contact for customer support inquiries, acting as a **subject matter expert** for Gusto's core products. You'll strategically resolve problems and deliver exceptional experiences to uphold trust and loyalty among key clients. This role offers the chance to influence product decisions and work with a **Fortune 500 caliber** payroll provider.

You'll serve as the primary point of contact for customer support inquiries, enhancing user experience and acting as a **subject matter expert** for Gusto's core products. You'll guide customers through product features, provide proactive education, and advocate for customers to influence product decisions. This role offers a chance to work with a **market-leading payroll and benefits platform** serving 500,000+ small businesses.

You'll **own ITGC design and audit readiness** across Gusto's enterprise app ecosystem including NetSuite, Workday, and Salesforce. You'll **pioneer AI-augmented controls testing** to transform compliance into a scalable, intelligent capability. This is a high-impact individual contributor role blending deep controls expertise with forward-looking vision.

You'll lead **Gusto's AI/ML strategy** and unify classical ML, GenAI, and platform capabilities. Your teams will build **production AI/ML systems** that improve small business experiences. This role offers a chance to shape AI-native products at scale.