Smile Digital Health

You'll serve as the **primary implementation and operational lead** for assigned customer accounts, coordinating cross-functional teams to ensure **successful integration of Smile solutions** into customer environments. You'll also **drive implementation governance** and manage escalations to ensure long-term customer success.

You'll join Smile Digital Health's **innovative health data platform** team, supporting #BetterGlobalHealth. Your core impact: **diagnosing and resolving customer incidents** while collaborating with Tier1 and core development teams. This role includes **after-hours support and a 24-hour on-call rotation** for Tier 2 issues.

You'll **drive cloud architecture** for managed services, collaborating with stakeholders on Azure/AWS solutions. Your impact ensures **secure, scalable infrastructure** and operational efficiency. This role offers **thought leadership** across multi-cloud environments.

You'll design, implement, and **automate production-grade cloud services** for Smile Digital Health, collaborating with cross-functional teams. Your core impact includes building **highly available platform solutions** and providing **infrastructure subject matter expertise**. This role offers the opportunity to work with cutting-edge cloud technologies.

You'll define and own the product strategy for Smile's Core CDR platform, bridging product capabilities and technical teams to deliver **scalable, performant healthcare data solutions**. You'll translate market needs into technically sound product capabilities, ensuring **deep alignment with engineering and architecture** throughout the product lifecycle.