Finch

You'll design, build, and maintain powerful services for Finch's data presentation layer. You'll contribute to product expansion and ensure services run reliably at scale. This role offers the chance to deploy code daily and work with modern observability tooling.

You'll **define technical customer support** at Finch and scale the team, partnering with **Developer Success, Engineering, and Product** teams. You'll **manage technical issues and escalations**, becoming an authority on Finch's API and integrations.

You'll own the **post-sale technical relationship** with Finch customers, guiding them from initial API integration through ongoing optimization. Your core impact is **driving deeper product adoption** by conducting architectural assessments and reducing friction. This role sits **at the center of customer experience**, shaping the employment data ecosystem.

You'll own the vision and roadmap for Finch's retirement integrations, building automated workflows that transform legacy, fragmented retirement infrastructure. Your work will drive direct revenue growth and deepen integration reliability, making Finch the default layer for retirement data. You'll collaborate with **strategic design partners** and **GTM teams** to deliver scalable solutions that **trusted by employers and recordkeepers**.

You'll own the post-sale technical relationship with Finch's most strategic customers, proactively managing a portfolio and driving critical milestones. You'll **diagnose complex technical problems** and translate domain expertise into strategic guidance that shapes how customers build on Finch. **You'll lead cross-functional projects** that improve the broader Success organization.

You'll design and build scalable backend services for **Finch's employment infrastructure API**. You'll lead large initiatives spanning multiple teams to **expand data integrations** and **influence engineering strategy**. This is a hybrid role in San Francisco or New York City.

You'll join a 4-person platform team owning infrastructure and developer experience for a Series B company. You'll lead critical infrastructure projects and drive architectural decisions that enable the entire engineering organization to move faster and more reliably. This role offers **significant autonomy** and **immediate impact** on high-priority work.

You'll own and evolve **Finch's brand system** across marketing, web, events, and sales. You'll define visual identity and guidelines for a **B2B SaaS company** at a critical growth stage.

You'll design and maintain backend services for Finch's API data layer, enabling employment infrastructure. You'll lead large product initiatives across teams to deliver scalable solutions. You'll work in a **hybrid environment** at a **Series B company** backed by top investors.

You'll lead **critical infrastructure projects** and drive **architectural decisions** across multiple teams at a **Series B company**. You'll stabilize unreliable systems and define platform engineering standards.