Novo

You'll manage and scale IT infrastructure for a **rapidly growing fintech startup** that provides modern banking for small businesses. You'll handle **advanced troubleshooting** across MacOS, Windows, and cloud/SaaS environments, ensuring robust security and operational efficiency. This role offers the chance to implement **AI-enabled automation workflows**.

You'll assist the BSA Officer in implementing Novo's BSA/AML compliance program, driving **automation and process optimization** across risk functions. You'll oversee compliance operations, perform **complex investigations** to identify money laundering and fraud risks, and help **scale the compliance program** for a rapidly growing fintech. This role is a unique opportunity to shape compliance in a modern banking environment.

You'll own **full-stack initiatives** end-to-end, from architecture to production support, as a key technical leader in a **fintech startup** building modern banking tools for small businesses. You'll drive **scalable system design** and set the technical bar for the team.

You'll lead **marketing strategy** and **growth initiatives** for a **venture-backed fintech** serving small businesses. You'll scale brand, demand generation, and AI-powered marketing to drive customer acquisition and retention, partnering closely with Product, Data, and Finance.

You'll own and scale the full growth funnel for a **venture-backed fintech** serving 250k+ small businesses, driving acquisition, activation, and retention through **rigorous experimentation**. This high-visibility role partners with executives and uses **AI to accelerate growth velocity** in a regulated environment.

You'll define and drive the product vision, strategy, and roadmap for Novo's small business banking platform. Your core impact will be **shipping products that customers love** while navigating a **regulated fintech environment**. You'll also harness **AI to reimagine customer experiences** and sharpen how the product team works.

You'll lead Novo's **people strategy** and **talent acquisition** for a venture-backed fintech serving 250,000 small businesses. You'll build culture, develop leaders, and scale operations as a key executive partner. This high-impact role offers significant board exposure in a high-growth environment.

You'll **lead Novo's engineering organization** to scale a **fintech platform serving 250,000 small businesses**. You will drive technical strategy, reliability, and AI adoption while **mentoring top engineering talent**. Your work will directly impact the future of small business banking.

You'll own and scale the core banking experience for **over 250,000 small businesses**, including accounts, money movement, and cards. You'll set product direction, partner with engineering, risk, and compliance, and work with banking partners to deliver reliable, secure products. This role is critical to Novo's mission of being the go-to platform for small businesses.

You'll manage a portfolio of delinquent accounts for a **fintech startup** serving small businesses, negotiating repayment solutions through inbound and outbound calls. Your core impact is helping customers recover financially while **maintaining portfolio health**. You'll collaborate across teams in a **fast-paced, mission-driven environment**.

You'll own full-cycle recruiting and build AI-powered workflows for a **rapidly growing fintech startup**. Your impact will shape hiring strategies and systems that scale **across technical and business functions**. This role combines hands-on recruiting with **process automation and tooling innovation**.

You'll own **Kustomer** and the **CustOps tech stack**, serving as the system administrator and architect. Your core impact is building AI tooling and automation that make frontline agents faster and sharper. You'll sit between CustOps, Engineering, and Product, translating operational needs into technical solutions.

You'll own Novo's cloud infrastructure end-to-end, driving architecture decisions and using AI tooling to reduce toil. You'll design and build scalable systems on **AWS** while automating operations and incident response. This senior IC role offers the chance to **champion automation** and lead through technical depth.

You'll own **full-stack initiatives** end-to-end at a mission-driven fintech startup building the go-to banking platform for small businesses. You'll drive **technical strategy and architecture decisions** to scale production systems. This role offers high autonomy in a rapidly growing Series B company.

You'll perform **fraud investigations** and analyze **complex fraud patterns** within financial transactions for a **small business banking platform**. Your work will directly minimize risk to the business and customers through process controls and fraud detection.

You'll own the **creative vision across marketing surfaces** at a fast-growing fintech startup, translating business goals into campaigns. You'll shape how Novo shows up visually in **paid media, web, email, and brand campaigns**. You'll also integrate **generative AI tools** to accelerate every phase of design.

You'll act as a payments subject matter expert, managing operational escalations across ACH, wire, and check rails while collaborating with internal teams and partner banks. You'll drive process enhancements, automation, and fraud mitigation to support a growing small business banking platform. This role offers the opportunity to shape the payments strategy at a fast-growing fintech.

You'll lead Novo's fraud strategy evolution, protecting small businesses using data and analytics. Your work will directly impact fraud prevention and customer experience at a fast-growing fintech. You'll collaborate cross-functionally and drive **predictive fraud models** and **real-time attack mitigation**.

You'll shape how hundreds of thousands of small business owners engage with Novo, leading day-to-day operations across community channels. You'll own **social listening, moderation, and engagement** to build Novo's reputation. This role offers the chance to launch community-led programs like AMAs and ambassador cohorts.

You'll drive **data-driven strategies** across Novo's product suite, partnering with credit, growth, marketing, and banking teams. Your analysis will directly impact customer acquisition, lifetime value, and engagement. This role offers the chance to shape **Novo's data culture** and work with a modern tech stack.