Jobs at SurveyMonkey

You'll join the **Quality Platform team** to support tooling and infrastructure that helps engineering teams write, execute, and report on tests. Your work will directly impact **product quality** through debugging issues and building dashboards. This role offers the chance to **collaborate with talented engineers** in a flexible, hybrid environment.

You'll own **strategy and roadmap** for a high-priority initiative with direct revenue impact at SurveyMonkey. You'll define the long-term vision while staying close to execution, working at a **senior individual contributor level** with a player-coach remit. This role is for someone who still loves the work—not managing up.

You'll own strategy and roadmap for a **high-priority initiative** with direct revenue impact at SurveyMonkey. You'll define the long-term vision while staying close to execution, influencing cross-functional teams like engineering, design, and data. This role combines **commercial rigor** with mentorship, requiring you to connect features to outcomes and **build systems** that scale.

You'll transform complex data into actionable insights for the SurveyMonkey core product. You'll collaborate with cross-functional teams to optimize features and drive **data-informed decisions**. This role offers a chance to impact product evolution and customer satisfaction directly.

You'll build and maintain backend services for user management and authorization at SurveyMonkey. Your work will **support authentication workflows** and ensure **user account state is maintained** across multiple data regions. You'll collaborate with many teams to deliver customer value in an innovative product portfolio.

You'll design and build **high-scale ML pipelines** for SurveyMonkey's platform, integrating **Generative AI and NLP** technologies. Your work will empower product teams to leverage real-time classification and personalization, impacting millions of daily users.

You'll lead the **implementation and optimization of Zuora Billing** for a leading survey platform. Your work will directly **streamline the order-to-revenue lifecycle** and support cross-functional teams. This role offers the chance to shape subscription billing in a company trusted by millions.

You'll lead the self-service strategy across SurveyMonkey's Help Center and chatbot. Your core impact is ensuring customers get the right answer quickly through content, automation, or seamless handoff, while **reducing transactional contacts** and **maintaining high customer satisfaction**. You'll lead a team of technical writers and conversational designers in an **AI-driven support environment**.

You'll lead the team responsible for SurveyMonkey's AWS Cloud Platform evolution and operations. You'll directly impact **designing, engineering, and maintaining** our Cloud, Messaging, and Observability Platform. This role offers the chance to **own the infrastructure** and mentor engineers in a hybrid environment.

You'll lead the self-service strategy across the Help Center and chatbot, designing information architecture and AI-driven knowledge systems for SurveyMonkey. Your core impact will be reducing transactional contacts while maintaining strong customer satisfaction. This role stands out for blending hands-on content and chatbot management with team leadership.

You'll lead the **migration from Anaplan to Pigment** and architect the company's core financial models. Your work will directly enable scalable planning across the organization. This high-impact role combines technical leadership with strategic influence at a transformative juncture.

You'll lead the end-to-end **migration from Anaplan to Pigment**, architecting core financial models for a global company. Your work will define how SurveyMonkey scales its planning capabilities. This is a rare opportunity to serve as the **primary Pigment subject matter expert** at the center of decision-making.

You'll lead the migration of financial models from Anaplan to Pigment, owning the roadmap for core planning capabilities. This rare opportunity puts you at the center of **global decision-making** as the primary Pigment expert. You'll define how SurveyMonkey **scales its financial planning** for the future.

You'll configure and maintain **Zuora Billing** for a leading survey platform, supporting **subscription billing and revenue automation**. You'll collaborate cross-functionally to optimize the **order-to-revenue lifecycle**.

You'll join SurveyMonkey to implement, configure, and support Zuora Billing and its integrations, particularly with Salesforce. Your work will directly impact the subscription billing and revenue automation lifecycle, partnering cross-functionally with Sales, Finance, RevOps, and Engineering. This role offers the chance to work with **Zuora Orders API** and **Salesforce CPQ** in a remote environment.

You'll implement, configure, and support Zuora Billing and its Salesforce integrations for a leading survey platform. Your work will directly enable **accurate subscription billing** and **revenue automation** across the order-to-revenue lifecycle. This remote role offers the chance to impact finance and engineering teams while collaborating cross-functionally.

You'll design and build front-end experiences for SurveyMonkey's Enterprise Admin Experience team, focusing on enterprise-grade administration tools. Your work will impact the largest customers by enhancing features like user management, role-based access, and security services. This hybrid role in Bengaluru offers the chance to own features end-to-end while collaborating with product, design, and engineering teams.

You'll design, engineer, and maintain SurveyMonkey's **hybrid infrastructure platform** across **AWS environments**. Your work ensures reliable, scalable systems that power critical business insights. This role offers mentorship and high-impact problem-solving at a globally trusted company.

You'll lead self-service strategy across the Help Center and customer chatbot, designing information architecture and knowledge systems for AI-driven support. Your team of technical writers and conversational designers will ensure customers get the right answers, driving down transactional contacts while maintaining satisfaction. You'll balance automation with human support to hit key targets.

You'll lead the self-service strategy across the Help Center and chatbot, driving AI-powered support and content automation. Your core impact will be reducing transactional contacts while maintaining strong customer satisfaction through intelligent knowledge systems.

You'll define and execute AI strategy at **SurveyMonkey**, leading the shift to an **AI-first platform**. You'll oversee ML and data science teams to integrate **LLMs and NLP** into core products, shaping how customers gather and act on feedback.

You'll lead the AI strategy and teams at SurveyMonkey, driving the shift to an AI-first product. Your core impact will be defining the long-term data science roadmap and integrating LLMs and NLP into the survey platform. This role stands out for its strategic influence and hands-on technical leadership.

You'll design and implement **secure, scalable ML pipelines** for SurveyMonkey's platform. You'll work at the **intersection of Data Science and DevOps**, enabling AI features like Generative AI and NLP. This role offers the chance to **drive innovation in a high-growth AI environment**.

You'll join the **Machine Learning Platform** team to design and build secure, scalable ML pipelines. You'll work at the intersection of Data Science and DevOps, enabling **Generative AI** and NLP across SurveyMonkey's product portfolio in a **high-growth AI environment**.