LivePerson

You'll be the primary point of contact for customers, addressing inquiries via phone, email, and web messaging. Your role ensures timely resolution of issues and a positive customer experience by collaborating with NOC and engineering teams. This position offers growth in a **supportive, inclusive environment** with **access to ongoing training**.

You'll work with global customers and internal teams to resolve complex technical issues, maintain high customer satisfaction, and provide mentorship to Tier 1 support. You'll own escalated cases and collaborate with L3 experts to resolve advanced problems. **Monitoring tools** like Fiddler and Wireshark, and **SQL queries** will be your daily tools.

You'll design and develop **high-volume, low-latency applications** for a **leader in conversational AI**. You'll build REST-based backend services and work with the Bots Automation team on a next-generation bot runtime platform.

You'll lead **large-scale digital transformation** deals for top Australian brands using **AI-powered conversational platforms**. Your core impact is accelerating revenue growth by orchestrating multi-million dollar enterprise software sales. You'll work in a **remote-first environment** with a high-growth company recognized as #1 Most Innovative AI Company.

You'll join the global Procurement team to drive value across the supply chain through **spend analysis** and **competitive bidding (RFx)**. You'll **partner with Finance and Legal** to optimize vendor relationships and support LivePerson's strategic objectives.

You'll join the global Platform Engineering team to **ensure reliability, scalability, and performance** of the Conversational Cloud platform. You'll bridge development and operations, designing automation and improving observability. This role offers a chance to **work with modern cloud-native technologies** like Kubernetes, Terraform, and GitLab in a collaborative SRE culture.

You'll own high-availability **NoSQL platforms** (Cassandra, Couchbase, Redis) and lead production reliability. You'll architect replication strategies, design infrastructure as code with **Terraform**, and drive cloud migration to **GCP**. Impact critical systems handling nearly a billion conversations monthly.

You'll advance **Conversational AI** by applying research with **Large Language Models (LLMs)** to real-world customer interactions. Your work will optimize Retrieval-Augmented Generation (RAG) systems and build robust experimentation frameworks, directly influencing product and business strategy at the **#1 Most Innovative AI Company**.

You'll define the technical roadmap for **LivePerson's Conversational AI platform**, enhancing AI accuracy, scalability, and performance. Your work will directly impact customer satisfaction by leveraging **cutting-edge LLMs** and **NLP** to deliver world-class conversational experiences.

You'll **develop and maintain automation solutions** using Python, Terraform, and Ansible for a **cloud-based conversational AI platform**. You'll collaborate across teams to deploy efficient infrastructure on **Google Cloud Platform**.

You'll define the technical roadmap for **Conversational AI** products, enhancing AI accuracy, scalability, and performance using **LLMs and NLP**. Your work will directly impact customer satisfaction and operational efficiency for a leader in enterprise conversational AI.

You'll lead a globally distributed Data Services team, owning near-real-time data platforms for conversational AI. Your core impact will be driving platform modernization and scaling the engineering hub in India. This role combines **deep technical leadership** with **strategic ownership** of system evolution.

You'll join the **Conversational AI team** at LivePerson, building the **LLM Platform, Copilot products, and Knowledge AI services** that bridge traditional automation with Generative AI. Your core impact will be shaping next-generation AI-driven customer experiences at scale.

You'll be part of the Network Operations Center monitoring LivePerson's global infrastructure, handling **incidents** and **troubleshooting production issues** to ensure high availability for major brands. Your work directly impacts service reliability for **~10K customers** worldwide.

You'll join a **global 24/7 support operation** for a **leading conversational AI platform**. You'll own end-to-end resolution of complex technical cases and collaborate with engineering. This role offers **remote-first flexibility** with a one-day-per-week office requirement.

You'll serve as a **Tier 3 Subject Matter Expert** for **LivePerson's Conversational AI platform**, resolving the most complex technical issues within strict SLAs. You'll act as a critical liaison between customers, R&D, and Product teams while **mentoring global team members**.

You'll lead the **Platform Integration** product strategy for **authentication, security, and FaaS** at LivePerson. Your work will ensure our core platform handles billions of conversational interactions with peak reliability. This is a highly strategic role shaping the future of enterprise conversational AI.

You'll integrate **security practices** into the **DevOps pipeline** for a **cloud-based customer engagement platform**. Your work will ensure our applications and infrastructure are secure, scalable, and resilient.

You'll manage and enhance application security tools for a **global enterprise conversational platform**, validating vulnerabilities and performing penetration tests to protect **hundreds of leading brands**. This role offers direct impact on security posture and collaboration with cross-functional teams.

You'll serve as the **senior technical focal point** for customer issues in the EMEA region, troubleshooting complex problems and acting as the **primary support liaison** between customers and internal teams. This role offers the chance to **become a Subject Matter Expert** and mentor team members.

You'll lead enterprise sales of **AI-led conversational solutions** to North America's largest brands, driving **multi-million dollar deals** that redefine customer engagement. You will orchestrate complex sales motions and position LivePerson's value to C-level stakeholders.