Wellhub

You'll join the **CX Insights team** at Wellhub, analyzing large datasets to identify opportunities that optimize customer experience operations. Your insights will directly influence **global CX strategy** and drive measurable improvements in efficiency and customer satisfaction.

You'll develop scalable engagement strategies for SMB clients at a **workplace wellness platform**. Your work will drive employee adoption of Wellhub through communication plans and CRM automation. This role offers a chance to shape client experiences in a fast-growing wellness company.

You'll deliver high-quality support to Wellhub's end users, managing complex and escalated inquiries across email, chat, and phone. You'll act as a key point of contact, ensuring **customer satisfaction** and **long-term retention** through empathetic communication and accurate issue resolution.

You'll design and ship **AI-powered features** end to end, building backend services and APIs that hold up under real load. You'll own quality, latency, and cost for the **AI Engine team** at Wellhub.

Você vai liderar **quality checks no Pipedrive** e apoiar a gestão do **ecossistema tecnológico de receita**, como Blip e Growth Machine. Seu trabalho garantirá dados limpos e ferramentas integradas para as equipes comerciais, em uma **empresa em expansão no Brasil e Europa**.

You'll lead a **full-stack engineering team** shaping subscriber experiences with partner content, impacting millions of users daily. You'll provide technical guidance, establish development standards, and collaborate with Product and Design to translate business needs into technical roadmaps. This role offers **remote work within Brazil** and a chance to revolutionize workplace wellness.

You'll support the **Client Success - Enterprise** team in São Paulo, assisting with **administrative routines** and account maintenance. Your work will help **manage large enterprise clients**, collaborating with internal teams to ensure smooth operations.

You'll **join the Revenue Tools team** at Wellhub, working at the intersection of systems, data, and commercial operations. You'll own recurring processes and support active projects in our **revenue tech stack**, collaborating with GTM Engineering and Analytics Enablement. This is a **unique hands-on opportunity** in Revenue Operations at a fast-growing company.

You'll **own the full cycle of quality audits** on customer interactions to measure performance and ensure adherence to CX standards. You'll **drive data-driven insights** using tools like Looker and Zendesk to improve customer experience globally. **Collaborate cross-functionally** with operations, training, and BPO partners to elevate quality.

You'll define and lead the multi-year Total Rewards vision at Wellhub, architecting scalable compensation and benefits frameworks that align with our **wellness brand** and support our journey toward becoming a **public company**. You'll act as a strategic advisor to senior leaders and the board, driving **executive compensation** and global governance.

You'll own the **global Revenue Kick-Off (RKO)** lifecycle end-to-end and act as a trusted advisor for other key commercial events like QBRs and Townhalls. Your **extreme attention to detail** will ensure a seamless, high-energy experience for 500+ attendees. This is a chance to drive **large-scale remote event execution** with full autonomy at a mission-driven wellness company.

You'll own the evolution of our **cloud-native AI ecosystem**, building a world-class platform for ML and AI orchestration at a global wellness company. Your work will empower hundreds of engineers and data scientists to develop and deploy AI at scale, impacting millions of users. You'll drive **MLOps and LLMOps best practices**, fostering a seamless lifecycle from experimentation to production.

You'll design and optimize **full-funnel CRM journeys** in HubSpot to nurture B2B leads. Your work will directly drive conversion from leads to revenue through **data-driven experiments** and smart targeting. This role sits at the intersection of CRM, Paid Media, and Demand Gen, offering strong ownership and impact.