Jobs at Motive

You will be the main point of contact for customer issues, providing bilingual (Spanish and English) support via email, chat, and voice. You'll help define support processes and work with the team to scale the function.

You will join Motive's Sales Operations group as a strategic partner, generating data-driven insights and creating dashboards to support sales leaders. You'll manage projects, ensure data integrity, and collaborate across teams to scale operations and drive business growth.

You will lead and scale a global team of SMB Account Managers, driving revenue targets by selling Motive's products into existing customer accounts. This remote role requires occasional travel to Pakistan offices and focuses on coaching, pipeline management, and executing Motive's sales playbook.

You will act as a strategic partner to Sales and GTM leaders, using data and process optimization to drive performance across the revenue organization. You'll build dashboards, analyze metrics, support territory planning and forecasting, and collaborate with cross-functional teams in a high-growth B2B SaaS environment.

Submit your resume for general consideration. Motive empowers physical operations with tools for safety, productivity, and profitability.

Motive empowers people who run physical operations with tools to make work safer, more productive, and profitable. If you're interested in joining our team but don't see a suitable role, submit your resume for future opportunities.

As a Technical Account Manager at Motive, you will provide white-glove service and technical support to strategic enterprise and mid-market accounts. You'll proactively manage customer relationships, resolve technical issues, and act as the customer advocate, collaborating with engineering and product teams to improve product performance and processes.

You will prospect and engage potential customers through outbound channels, qualifying leads and passing them to the sales team. You'll use cold calls, emails, and social media to identify decision-makers and articulate product value.

You'll manage and resolve technical issues for Motive's fleet management platform, supporting Spanish and English-speaking customers via phone, chat, and email. You'll also train Tier 1 agents and escalate issues to engineering when needed.

You will build and lead the sales data engineering team, developing data products that drive sales performance. You'll architect data models, apply AI to improve processes and products, and collaborate with sales, product, and marketing teams to support global representatives.

As a Regional Director on the SMB team, you'll manage and develop managers overseeing global sales teams, driving revenue targets through sales of technology products to businesses like trucking and logistics. You'll ensure execution of sales playbooks, coach teams, and forecast to leadership, working from or traveling to Islamabad or Lahore offices.

You will lead a Commercial Account Management team responsible for expanding and retaining fast-growing accounts between SMB and Mid-Market. You'll shape and scale a global team through coaching and structured processes, overseeing monthly and quarterly revenue targets while working remotely from Pakistan with periodic travel.

As a Senior Technical Account Manager at Motive, you will provide strategic technical leadership and white-glove service to premier customers, bridging relationship management with high-level problem solving. You'll oversee account health, mentor Technical Support Engineers, and champion customer needs across product and engineering teams.

You'll process customer replacement requests and manage return flows in the Order Management team at Motive. You'll ensure accurate order entry, churn processing, and system tracking to support a seamless quote-to-cash process. This role offers exposure to **Salesforce and Zuora** within a fast-paced operations environment.

You will communicate with customers to resolve technical issues, perform data analysis using tools like Grafana and DataDog, and collaborate with engineering to identify root causes. You'll also mentor team members and contribute to knowledge base articles, working to reduce customer churn and improve the overall experience.

You'll collaborate with cross-functional teams to **identify and solve customer problems** for **fleet and freight management products**. You'll lead design initiatives from concept to execution, leveraging design systems and strong stakeholder communication. This role offers the chance to **impact industry-leading AI-powered operations** for nearly 100,000 customers.

You'll manage **outstanding balances** for **active customers** in a high-volume collections role. Your core impact is ensuring **contract liabilities** are cleared to maintain account health and support business relationships.

You'll serve as the primary technical point of contact for **premier customers**, bridging relationship management with **high-level problem solving**. You'll proactively audit account health and drive **root-cause analysis** to influence product improvements.

You'll provide **frontline multi-channel support** for Motive's fleet management platform, resolving technical issues via phone, email, and chat. You'll **reduce unnecessary escalations** by applying cross-domain troubleshooting and remote device actions. This role offers direct collaboration with hardware engineering teams in Mexico City.

You'll own the vision, strategy, and execution for **AI-powered vision safety hardware** and firmware as the dedicated product leader for Motive's **Vision Safety product line**. You'll drive **New Product Introductions** from ideation to launch, shaping the entire product roadmap where hardware meets AI. This role is deeply cross-functional, partnering with engineering, operations, and GTM teams to ship category-defining connected camera products.

You'll own Motive's financial narrative and shape how the company communicates business performance and long-term value creation. You'll lead high-impact communications across corporate, financial, and internal channels, working closely with the executive team. This role is crucial in shaping and protecting the corporate brand during a high-growth, pre-IPO phase.

You'll serve as the main point of contact for **customer issues and questions** about Motive's platform. Your core impact will involve providing **world-class assistance** via calls, chat, and emails while helping define and scale support processes. You'll collaborate with engineering to **improve tools and systems** based on customer feedback.

You'll debug complex **IoT hardware and firmware issues** in real-world vehicle environments, leading investigations that span devices, connectivity, and services. Your work will directly improve product quality and fleet reliability at **Motive**.

You'll **sell** Motive's fleet management platform to **Fortune 500 prospects** in the Central U.S., driving revenue through executive relationships and consultative sales. Your impact will directly shape the company's push upmarket.

You'll lead sales efforts targeting Fortune 500 prospects in the physical economy, partnering with Motive's platform to drive safety, productivity, and profitability. This role focuses on winning new strategic business through C-Suite relationships and expanding key accounts. You'll work with a collaborative Go-to-Market team in a fast-paced environment.

You'll own key experiences across fleet management for **dispatchers, operators, and drivers**. You'll partner with engineering, data, design, and GTM teams to deliver products that **serve local hauliers and global enterprises**. You will define a data-backed roadmap and turn billions of sensor events into **actionable AI features**.

You'll troubleshoot **complex IoT hardware and firmware issues** end-to-end for Motive's fleet management platform. Your investigations will drive permanent fixes and improve product quality across devices. This role offers deep system-level debugging in real-world vehicle environments.

You'll lead enterprise sales for Motive's fleet management platform, targeting Fortune 500 prospects across multiple industries. Your core impact will be driving revenue growth through C-suite relationships and strategic partnerships. This role offers the chance to work with **industry-leading AI** and a **collaborative Go-to-Market team**.

You'll own the **end-to-end Quote-to-Cash lifecycle** in an AI-driven physical operations technology company, partnering with Sales and Finance to support **complex deal structures**. You'll ensure data integrity and drive **operational excellence** in a fast-paced environment.

You'll identify at-risk accounts and **collaborate with internal teams** to ensure successful renewals while building strong customer relationships. You'll handle high-volume phone and email communications, and maximize customer lifetime value through **upsell opportunities**. This role is fully remote, allowing you to work from anywhere in Pakistan.

You'll drive **cross-functional projects** in the **Partner Engineering team**, ensuring timely delivery and quality standards. Your core impact is improving engineering efficiency through **quarterly and sprint planning**. This role offers a chance to coach and lead culture of continuous improvement.

You'll **rebuild relationships** with Spanish-speaking customers to **reduce churn and increase loyalty**. You'll handle calls and emails, negotiate contracts, and collaborate with internal teams.

You'll own the vision and execution for our AI-powered vision safety hardware, including the flagship AI Dashcam+ and AI Omnicam. You'll drive New Product Introductions (NPIs) and define the next generation of intelligent edge devices. This role operates at the **intersection of physical systems and cutting-edge AI**, shaping the entire product roadmap.

You'll partner with an Order Management Business Operations Manager to support quote-to-cash systems and processes. You'll perform **user acceptance testing** for strategic projects and create **enablement documentation** for the Order Management team.

You'll manage **dunning queues** for failed credit card payments triggered by automated billing attempts. You will guide customers to update payment methods and execute retries for **swift recovery**. This role contributes to team recovery targets while maintaining strict **PCI-DSS compliance**.

You'll lead a high-impact revenue team at Motive, managing complex ASC 606 compliance and scaling processes for a fast-growing physical operations platform. Your work **optimizing quote-to-cash systems** will directly impact **nearly 100,000 customers** across industries.

You'll join Motive's Vendor Finance team, working at the intersection of Finance, Sales, and Lending Partners to process **deal financing** opportunities. Your work will directly impact deal closure and cash flow for a **Forbes Cloud 100 company**. You'll consult with cross-functional teams and external partners to ensure deals are processed quickly and accurately.

You'll lead a team of **100+ employees** driving fleet management platform operations, ensuring employee well-being and performance. You'll strategically enable the team by **running multiple programs** and developing KPIs. This role offers the opportunity to **work with cross-functional stakeholders** across a fast-growing company.

You'll partner with Sales and Customer Success to craft telematics solutions for fleet customers. You'll guide clients through **change management** and ensure smooth **implementation handoff**. This role allows you to impact pre-sales technical engagements remotely.

You'll lead technical excellence for Motive's strategic enterprise customers as their primary escalation point. You'll drive resolution of high-impact challenges and build trusted relationships through expert guidance. This role offers **white-glove service** at scale with **direct impact on product improvements**.

You'll lead **global collections strategy** for a team of ~70 collectors, shaping how Motive uses **AI and automation** to manage high-volume accounts. You'll partner across Revenue Accounting, Billing, and Account teams to minimize DSO and protect cashflow.

You'll **architect cloud infrastructure** for Motive's Employee Experience and Productivity products, **automating with Terraform** and driving reliability through observability. You'll lead incident response and collaborate across teams to build scalable, secure platforms.

You'll onboard new customers, guiding them through **hardware/software setup** and **system training** to ensure successful adoption of the Motive platform. You will serve as the primary point of contact during implementation, collaborating with cross-functional teams to resolve issues and improve the customer experience.

You'll lead **a team of 100+ employees** in Motive's Core Annotations department, driving performance and growth. Your core impact is **implementing performance management strategies** and fostering a collaborative, innovative culture.

You'll lead a **Tier 2/Tier 3 Technical Support organization** within Global Support, owning performance, org design, and cross-functional partnerships. Your core impact is driving **CSAT, SLA, and team effectiveness** across multiple customer segments. You'll shape the **scaling strategy** for support excellence as the business grows.