Nextiva Careers & Job Openings - The Leader In Unified CXM

You will own the design, implementation, and continuous improvement of Nextiva's Splunk-based SIEM platform, ensuring scalable log management and actionable security visibility across hybrid environments.

You'll own the reliability, scalability, and performance of middleware and cloud infrastructure for Nextiva's AI Native platform, **NCC Next**. You'll drive operational excellence and automation for critical systems like Kafka and Vector Databases. This role offers the chance to work with cutting-edge AI technologies in a fast-moving team.

You'll **lead the vision and execution** for **AI-powered voice capabilities** within Nextiva's **CX platform**. You'll **transform traditional voice interactions** into intelligent, automated conversations. This role is based onsite in Bengaluru.

You'll deploy AI solutions for customers, design conversational experiences, and manage end-to-end agent implementations. Your work will directly impact **customer satisfaction** through **AI agent deployment** and **workflow optimization**. You'll collaborate with product, engineering, and customer success teams.

You'll join Nextiva's team to **transform marketing data into strategic decisions**, partnering with Marketing, RevOps, BI, and Finance. Your work will **drive revenue performance insights** and **build scalable analytics frameworks** that leadership trusts. This role offers high visibility and autonomy to redefine marketing intelligence.

You'll **guide new customers** through setup and adoption of Nextiva's **AI-powered platform**, ensuring a seamless onboarding experience. You'll handle configuration, troubleshooting, and training while collaborating with cross-functional teams.

You'll act as the CMO's **operating partner**, orchestrating **AI systems** to run the marketing organization. Your core impact is enabling faster decisions and stronger execution across strategy, OKRs, budgets, and cross-functional alignment. This role stands out as a **100x leverage position** using daily agent stacks in Claude, ChatGPT, and Cursor.

You'll lead **AI platform adoption** and **integrations marketplace strategy** at Nextiva, embedding XBert AI and NextIQ into customer workflows. Your impact will span SMB, mid-market, and enterprise segments, defining the roadmap for **seamless AI experiences** across the product portfolio.

You'll own manual and automated QA across Nextiva's marketing websites, landing pages, and campaigns. Your work ensures that forms, user flows, and tracking function correctly before launch. This is a hands-on, collaborative role inside the Architecture team where **you'll become the trusted gatekeeper** for quality across **dozens of concurrent projects** and **marketing properties**.

You'll deliver high-quality technical support for a **conversation-centric customer experience platform**, troubleshooting hardware, software, and networking issues. Your core impact is ensuring **Amazing Service®** while leveraging AI tools like **ChatGPT and Copilot** to work smarter.

You'll provide first-level desktop support for end users across all departments at Nextiva's Bengaluru office. You'll troubleshoot hardware/software issues, manage Active Directory and Okta accounts, and assist with Intune/Azure environments. This onsite role offers exposure to **project work** and **structured certification development**.

You'll contribute to **modernizing web applications** and building **scalable React-based interfaces** for a unified AI-powered customer experience platform. Your work will directly impact how businesses connect with their customers through the Nextiva CXM platform.

You'll design and manage cloud infrastructure for Nextiva's AI-driven customer experience platform. Core impact includes optimizing **cloud environments** and implementing **container orchestration** solutions. This role stands out through close collaboration with engineering teams on **automation and CI/CD pipelines**.

You'll handle billing inquiries, create credit memos, and resolve disputes for Nextiva's customers. You'll work closely with internal teams to ensure accurate billing and support the AR process. This onsite role offers a collaborative team environment and comprehensive benefits.

You will lead the vision and execution for Nextiva's next-generation AI-powered voice capabilities within their CX platform, transforming traditional voice interactions into intelligent automated conversations to enhance agent productivity, customer satisfaction, and operational efficiency.

You'll join a **skunkworks team** reporting to the CMO, building **AI agents** for marketing. You'll ship agentic workflows using frontier models, wire agents to data tools, and own real business outcomes.

You'll run day-to-day creative production for Nextiva's marketing department, reimagining how creative gets produced with **AI-first workflows** and **hands-on leadership**. Your work will scale campaigns without adding headcount, using tools like Claude and Cursor to prototype and ship assets. This role stands out because AI output starts with you, and you'll automate mundane tasks to focus on high-impact creative decisions.

You'll run **day-to-day creative production** for Nextiva's marketing department and **fundamentally change how it gets done**. You execute on landing pages, campaign assets, ad creative, video, and brand storytelling, applying your taste and judgment to AI tools so the output exceeds what either could produce alone.

You'll troubleshoot customer issues across hardware, software, and networking systems at Nextiva, a customer experience platform. You'll deliver Amazing Service® while leveraging AI tools to work smarter. This role offers growth in a supportive, high-energy team.

You'll lead the **rebuild and modernization** of Nextiva's web applications, collaborating with cross-functional teams to deliver **scalable**, **high-performance frontend experiences**. As a senior IC, you'll drive architecture decisions and mentor engineers while staying hands-on with production code.

You'll architect and lead an AI-powered **Go-To-Market Enablement system** for Nextiva's high-velocity SMB and Mid-Market revenue teams. Your core impact is designing a performance-driven ecosystem that embeds enablement directly into seller workflows, driving measurable improvements in pipeline conversion and sales velocity. This role uniquely combines **AI-powered workflow guidance**, GTM operationalization, and performance-driven execution.

You'll drive growth across Nextiva's strategic partner ecosystem for an **AI-powered customer engagement platform**. Your core impact will be **growing revenue through existing partnerships** while recruiting and enabling new partners in the West region. This role offers the chance to work with cutting-edge UCaaS/CCaaS technology.